EDU-1955: Condenses Support section

Author: franrob-projects

README.md

@@ -50,24 +50,14 @@ Read the [CONTRIBUTING.md](./CONTRIBUTING.md) guidelines to contribute to Ably.
 
 ---
 
+## Support and known issues
 
-## Known Limitations
+For help or technical support, visit Ably's [support page](https://ably.com/support).
 
-Currently, this SDK only supports [Ably REST](https://ably.com/docs/rest) and realtime message subscription as documented above.
-However, you can use the [MQTT adapter](https://ably.com/docs/mqtt) to implement [Ably's Realtime](https://ably.com/docs/realtime) features using Python.
 
-See [our roadmap for this SDK](roadmap.md) for more information.
+### Full Realtime support unavailable
 
-## Support, feedback and troubleshooting
+This SDK currently supports only [Ably REST](https://ably.com/docs/rest) and basic realtime message subscriptions.  
 
-Please visit https://ably.com/support for access to our knowledge base and to ask for any assistance.
+To access full [Ably Realtime](https://ably.com/docs/realtime) features in Python, consider using the [MQTT adapter](https://ably.com/docs/mqtt).
 
-You can also view the [community reported GitHub issues](https://github.com/ably/ably-python/issues).
-
-To see what has changed in recent versions of Bundler, see the [CHANGELOG](CHANGELOG.md).
-
-If you find any compatibility issues, please [do raise an issue](https://github.com/ably/ably-python/issues/new) in this repository or [contact Ably customer support](https://ably.com/support) for advice.
-
-## Contributing
-
-For guidance on how to contribute to this project, see [CONTRIBUTING.md](https://github.com/ably/ably-python/blob/main/CONTRIBUTING.md)