feat: Enhance SLA Breach Risk functionality and UI integration

abossard · abossard · commit 7c48b68d2343 · 2026-02-11T16:20:43.000+01:00
- Increased max_length for agent prompt to 5000
- Added fields parameter to list and search tickets for selective data retrieval
- Updated timeout for usecase demo agent to 300 seconds
- Introduced SLA Breach Risk demo with detailed prompt and ticket analysis
- Added E2E tests for SLA Breach Risk demo page
diff --git a/backend/agents.py b/backend/agents.py
@@ -76,7 +76,7 @@ class AgentRequest(BaseModel):
     prompt: str = Field(
         ...,
         min_length=1,
-        max_length=2000,
+        max_length=5000,
         description="User prompt for the agent to process"
     )
     agent_type: Literal["task_assistant"] = Field(
@@ -313,6 +313,7 @@ def _csv_list_tickets(
             status: str | None = None,
             assigned_group: str | None = None,
             has_assignee: bool | None = None,
+            fields: str | None = None,
             limit: int = 50,
         ) -> str:
             try:
@@ -321,7 +322,14 @@ def _csv_list_tickets(
                 status_enum = None
             tickets = service.list_tickets(status=status_enum, assigned_group=assigned_group, has_assignee=has_assignee)
             bounded_limit = max(1, min(limit, 100))
-            return json.dumps([t.model_dump() for t in tickets[:bounded_limit]], default=str)
+            items = tickets[:bounded_limit]
+            if fields:
+                field_list = [f.strip() for f in fields.split(",")]
+                return json.dumps([
+                    {k: v for k, v in t.model_dump().items() if k in field_list}
+                    for t in items
+                ], default=str)
+            return json.dumps([t.model_dump() for t in items], default=str)
 
         def _csv_get_ticket(ticket_id: str) -> str:
             try:
@@ -333,7 +341,7 @@ def _csv_get_ticket(ticket_id: str) -> str:
                 return json.dumps({"error": "not found"})
             return json.dumps(ticket.model_dump(), default=str)
 
-        def _csv_search_tickets(query: str, limit: int = 25) -> str:
+        def _csv_search_tickets(query: str, fields: str | None = None, limit: int = 25) -> str:
             q = query.lower()
             tickets = service.list_tickets()
             matched = []
@@ -348,7 +356,11 @@ def _csv_search_tickets(query: str, limit: int = 25) -> str:
                     t.city or "",
                 ]).lower()
                 if q in text:
-                    matched.append(t.model_dump())
+                    dump = t.model_dump()
+                    if fields:
+                        field_list = [f.strip() for f in fields.split(",")]
+                        dump = {k: v for k, v in dump.items() if k in field_list}
+                    matched.append(dump)
                     if len(matched) >= limit:
                         break
             return json.dumps(matched, default=str)
@@ -365,7 +377,10 @@ def _csv_ticket_fields() -> str:
                 description=(
                     "List tickets from CSV with optional filters: status "
                     "(new, assigned, in_progress, pending, resolved, closed, cancelled), "
-                    "assigned_group, has_assignee (true/false), and limit (default 50, max 100). "
+                    "assigned_group, has_assignee (true/false), limit (default 50, max 100), "
+                    "and fields (comma-separated field names to return, e.g. "
+                    "'id,summary,priority,assignee,assigned_group,created_at' — "
+                    "omit to return all fields). Use fields to reduce response size and speed up queries. "
                     "Returns JSON array."
                 ),
             ),
@@ -377,7 +392,7 @@ def _csv_ticket_fields() -> str:
             StructuredTool.from_function(
                 func=_csv_search_tickets,
                 name="csv_search_tickets",
-                description="Search tickets by text across summary, description, notes, resolution, requester, group, city. Returns JSON array.",
+                description="Search tickets by text across summary, description, notes, resolution, requester, group, city. Optional fields param (comma-separated) to limit returned fields. Returns JSON array.",
             ),
             StructuredTool.from_function(
                 func=_csv_ticket_fields,
diff --git a/backend/usecase_demo.py b/backend/usecase_demo.py
@@ -23,7 +23,7 @@
 from agents import AgentRequest, agent_service
 
 USECASE_DEMO_AGENT_TIMEOUT_SECONDS = float(
-    os.getenv("USECASE_DEMO_AGENT_TIMEOUT_SECONDS", "120")
+    os.getenv("USECASE_DEMO_AGENT_TIMEOUT_SECONDS", "300")
 )
 
 
diff --git a/frontend/src/features/usecase-demo/demoDefinitions.js b/frontend/src/features/usecase-demo/demoDefinitions.js
@@ -4,6 +4,33 @@ const OPS_DEFAULT_PROMPT = `Analysiere Tickets zu "Outlook" oder "E-Mail" und er
 Liefere nur eine kurze, handlungsorientierte Zusammenfassung mit Prioritäten und nächstem Schritt.
 Nutze ausschließlich CSV-Daten und nenne die verwendeten Ticket-IDs in Fließtext.`
 
+const SLA_BREACH_DEFAULT_PROMPT = `Find all tickets where the "assignee" field is empty (no individual person assigned — note: Status "Assigned" means assigned to a group, NOT to a person. A ticket can have Status="Assigned" and still have no individual assignee).
+
+IMPORTANT: When calling csv_list_tickets, use the "fields" parameter to request ONLY the fields you need: "id,summary,priority,urgency,assignee,assigned_group,created_at". Also use has_assignee=false to filter server-side. This avoids fetching unnecessary data.
+
+Check these tickets against priority-based SLA thresholds measuring time since created_at (the reported date).
+
+IMPORTANT: For the reference timestamp ("now"), do NOT use the current system time. Instead, find the most recent date across all date fields in the CSV data and use that as "now". This ensures meaningful age calculations for demo/historical data.
+
+SLA thresholds by priority:
+- Critical (1): 4 hours
+- High (2): 24 hours (1 day)
+- Medium (3): 72 hours (3 days)
+- Low (4): 120 hours (5 days)
+
+For each matching ticket, compute:
+- age_hours: hours elapsed from reported_date to the reference timestamp
+- sla_threshold_hours: the SLA threshold for its priority
+- breach_status: "breached" if age_hours > sla_threshold_hours, "at risk" if age_hours > 0.75 * sla_threshold_hours, otherwise "ok"
+
+Return ALL tickets with breach_status "breached" or "at risk". Group them by breach_status (all "breached" first, then all "at risk"), and within each group sort by age_hours descending.
+
+Output a JSON array of objects with these fields: ticket_id, summary, priority, urgency, assigned_group (the team responsible), assignee (should be empty for all results), reported_date, age_hours (rounded to 1 decimal), sla_threshold_hours, breach_status.
+After the JSON block, provide a short markdown summary that:
+1. States the reference timestamp used
+2. Groups ticket counts by breach_status and assigned_group
+3. Recommends actions for the most critical breaches`
+
 /**
  * Add new demos here to create additional pages without duplicating UI logic.
  * Each definition configures route, prompt, and which result views are rendered.
@@ -78,6 +105,48 @@ export const USECASE_DEMO_DEFINITIONS = [
       enabled: false,
     },
   },
+  {
+    id: 'usecase-demo-sla-breach',
+    route: '/usecase_demo_sla_breach',
+    tabValue: 'usecase-demo-sla-breach',
+    tabLabel: 'SLA Breach Risk',
+    tabTestId: 'tab-usecase-demo-sla-breach',
+    testIdPrefix: 'sla-breach',
+    title: 'SLA Breach Risk',
+    menuPointBadge: '1 menu point',
+    pageDescription:
+      'Identifies tickets assigned to a support group but with no individual assignee, that are approaching or have exceeded priority-based SLA thresholds. Helps teams prioritize pickup before service level agreements are breached.',
+    promptLabel: 'SLA Breach Prompt',
+    promptDescription:
+      'Edit thresholds or filters in the prompt, then run the agent to scan for at-risk tickets.',
+    defaultPrompt: SLA_BREACH_DEFAULT_PROMPT,
+    runHistoryLimit: 25,
+    pollIntervalMs: 2000,
+    resultViews: ['table', 'markdown'],
+    resultSectionTitle: 'SLA Breach Results',
+    resultSectionDescription:
+      'Tickets at risk or already past their SLA threshold, sorted by severity.',
+    ticketIdFields: ['ticket_ids', 'ticket_id', 'ticketIds'],
+    matchingTickets: {
+      enabled: true,
+      title: 'Affected Tickets (Group-Assigned, No Individual Assignee)',
+      description:
+        'These tickets are routed to a support group but no individual has picked them up. The "Assigned Group" column shows the responsible team; "Assignee" is empty for all.',
+      fields: [
+        'id',
+        'summary',
+        'assigned_group',
+        'assignee',
+        'status',
+        'priority',
+        'urgency',
+        'reported_date',
+        'last_modified_date',
+        'requester_name',
+        'service',
+      ],
+    },
+  },
 ]
 
 export const DEFAULT_USECASE_DEMO_DEFINITION = USECASE_DEMO_DEFINITIONS[0]
diff --git a/net.drawio b/net.drawio
@@ -1,86 +1,103 @@
 <mxfile host="65bd71144e">
     <diagram id="tzn5bnltuvCgxXnNHkHx" name="Page-1">
-        <mxGraphModel dx="999" dy="524" grid="1" gridSize="10" guides="1" tooltips="1" connect="1" arrows="1" fold="1" page="1" pageScale="1" pageWidth="1169" pageHeight="827" math="0" shadow="0">
+        <mxGraphModel dx="0" dy="371" grid="1" gridSize="10" guides="1" tooltips="1" connect="1" arrows="1" fold="1" page="1" pageScale="1" pageWidth="1169" pageHeight="827" math="0" shadow="0">
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-                <mxCell id="3" value="BIT On-Premise" style="ellipse;shape=cloud;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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+                <mxCell id="5" style="edgeStyle=none;html=1;" parent="1" source="4" target="3" edge="1">
                     <mxGeometry relative="1" as="geometry"/>
                 </mxCell>
-                <mxCell id="4" value="User" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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                 </mxCell>
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                     <mxGeometry relative="1" as="geometry"/>
                 </mxCell>
-                <mxCell id="6" value="FW/Proxy" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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                 </mxCell>
-                <mxCell id="16" value="BMC" style="ellipse;whiteSpace=wrap;html=1;aspect=fixed;" vertex="1" parent="1">
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                 </mxCell>
-                <mxCell id="21" value="Subnet" style="rounded=1;whiteSpace=wrap;html=1;arcSize=16;verticalAlign=top;" vertex="1" parent="1">
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                     <mxGeometry x="870" y="75" width="320" height="190" as="geometry"/>
                 </mxCell>
-                <mxCell id="2" value="App Service" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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                 </mxCell>
-                <mxCell id="8" value="Auth" style="ellipse;whiteSpace=wrap;html=1;aspect=fixed;" vertex="1" parent="1">
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-                <mxCell id="22" value="Network Security Groups&lt;div&gt;source: internet/any&amp;nbsp;&lt;/div&gt;&lt;div&gt;target: public deny&lt;/div&gt;" style="shape=document;whiteSpace=wrap;html=1;boundedLbl=1;verticalAlign=top;" vertex="1" parent="1">
+                <mxCell id="22" value="Network Security Groups&lt;div&gt;source: internet/any&amp;nbsp;&lt;/div&gt;&lt;div&gt;target: public deny&lt;/div&gt;" style="shape=document;whiteSpace=wrap;html=1;boundedLbl=1;verticalAlign=top;" parent="1" vertex="1">
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                     <mxGeometry relative="1" as="geometry"/>
                 </mxCell>
-                <mxCell id="27" value="IP" style="rounded=0;whiteSpace=wrap;html=1;" vertex="1" parent="1">
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+    <diagram id="XqkKmIq0oGWWFroz0_pl" name="Page-2">
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diff --git a/tests/e2e/app.spec.js b/tests/e2e/app.spec.js

Original file line number	Diff line number	Diff line change
`@@ -23,7 +23,7 @@`
`23`	`23`	`from agents import AgentRequest, agent_service`
`24`	`24`
`25`	`25`	`USECASE_DEMO_AGENT_TIMEOUT_SECONDS = float(`
`26`		`- os.getenv("USECASE_DEMO_AGENT_TIMEOUT_SECONDS", "120")`
	`26`	`+ os.getenv("USECASE_DEMO_AGENT_TIMEOUT_SECONDS", "300")`
`27`	`27`	`)`
`28`	`28`
`29`	`29`