Cowork failure - Claude Pro

[6jw48vh945-lgtm]

Preflight Checklist

• I have searched existing issues and this hasn't been reported yet
• This is a single bug report (please file separate reports for different bugs)
• I am using the latest version of Claude Code

What's Wrong?

What's Wrong?

I am a paying Claude Pro subscriber. Following a recent application crash, the Cowork tab has completely vanished from the sidebar navigation in the Claude Desktop app. The sidebar now only displays two top-level modes: Chat and Code.

Even though the visual user interface element (the tab) is gone, my underlying local configuration is still being processed. In my local setup files, the coworkTabEnabled parameter appears locked inside binary/cache folders, indicating this is a server-side flag regression affecting Intel-based Macs.

Environment

• OS: macOS Sequoia 15.7.7
• Hardware: MacBook Pro 13-inch (2018), Intel Core i5 2.3GHz, 8GB RAM (Intel-based, not Apple Silicon)
• Claude Desktop Version: 1.17377.1
• Claude Code CLI Version: 2.1.197
• Subscription Tier: Paid Pro Plan

Steps to Reproduce

1. Open Claude Desktop on an Intel Mac.
2. Observe that only "Chat" and "Code" are visible; the "Cowork" tab is missing from the sidebar navigation.
3. Navigate to Settings > Cowork. Note that "Dispatch" is toggled on, Cowork files path is set, and Trusted Cowork folders are fully manageable. The backend entitlement is fine, but the UI component is entirely broken.

Local Troubleshooting Already Attempted (No Effect)

1. Confirmed active paid Pro subscription state.
2. Fully quit the app via Cmd+Q and restarted it.
3. Logged out of the Claude Desktop app entirely and logged back in.
4. Fully deleted local App Cache and Code Cache folders and relaunched.
5. Scanned local config files—confirmed coworkTabEnabled is server-fetched rather than a local editable toggle.

Expected Behavior

As a paid Pro subscriber, the Cowork tab should remain persistently visible in the desktop app interface on Intel hardware, matching the feature set marketed for the Pro plan.

What Should Happen?

What's Wrong?

I am a paying Claude Pro subscriber. Following a recent application crash, the Cowork tab has completely vanished from the sidebar navigation in the Claude Desktop app. The sidebar now only displays two top-level modes: Chat and Code.

Even though the visual user interface element (the tab) is gone, my underlying local configuration is still being processed. In my local setup files, the coworkTabEnabled parameter appears locked inside binary/cache folders, indicating this is a server-side flag regression affecting Intel-based Macs.

Environment

• OS: macOS Sequoia 15.7.7
• Hardware: MacBook Pro 13-inch (2018), Intel Core i5 2.3GHz, 8GB RAM (Intel-based, not Apple Silicon)
• Claude Desktop Version: 1.17377.1
• Claude Code CLI Version: 2.1.197
• Subscription Tier: Paid Pro Plan

Steps to Reproduce

1. Open Claude Desktop on an Intel Mac.
2. Observe that only "Chat" and "Code" are visible; the "Cowork" tab is missing from the sidebar navigation.
3. Navigate to Settings > Cowork. Note that "Dispatch" is toggled on, Cowork files path is set, and Trusted Cowork folders are fully manageable. The backend entitlement is fine, but the UI component is entirely broken.

Local Troubleshooting Already Attempted (No Effect)

1. Confirmed active paid Pro subscription state.
2. Fully quit the app via Cmd+Q and restarted it.
3. Logged out of the Claude Desktop app entirely and logged back in.
4. Fully deleted local App Cache and Code Cache folders and relaunched.
5. Scanned local config files—confirmed coworkTabEnabled is server-fetched rather than a local editable toggle.

Expected Behavior

As a paid Pro subscriber, the Cowork tab should remain persistently visible in the desktop app interface on Intel hardware, matching the feature set marketed for the Pro plan.

Error Messages/Logs

Steps to Reproduce

What's Wrong?

I am a paying Claude Pro subscriber. Following a recent application crash, the Cowork tab has completely vanished from the sidebar navigation in the Claude Desktop app. The sidebar now only displays two top-level modes: Chat and Code.

Even though the visual user interface element (the tab) is gone, my underlying local configuration is still being processed. In my local setup files, the coworkTabEnabled parameter appears locked inside binary/cache folders, indicating this is a server-side flag regression affecting Intel-based Macs.

Environment

• OS: macOS Sequoia 15.7.7
• Hardware: MacBook Pro 13-inch (2018), Intel Core i5 2.3GHz, 8GB RAM (Intel-based, not Apple Silicon)
• Claude Desktop Version: 1.17377.1
• Claude Code CLI Version: 2.1.197
• Subscription Tier: Paid Pro Plan

Steps to Reproduce

1. Open Claude Desktop on an Intel Mac.
2. Observe that only "Chat" and "Code" are visible; the "Cowork" tab is missing from the sidebar navigation.
3. Navigate to Settings > Cowork. Note that "Dispatch" is toggled on, Cowork files path is set, and Trusted Cowork folders are fully manageable. The backend entitlement is fine, but the UI component is entirely broken.

Local Troubleshooting Already Attempted (No Effect)

1. Confirmed active paid Pro subscription state.
2. Fully quit the app via Cmd+Q and restarted it.
3. Logged out of the Claude Desktop app entirely and logged back in.
4. Fully deleted local App Cache and Code Cache folders and relaunched.
5. Scanned local config files—confirmed coworkTabEnabled is server-fetched rather than a local editable toggle.

Expected Behavior

As a paid Pro subscriber, the Cowork tab should remain persistently visible in the desktop app interface on Intel hardware, matching the feature set marketed for the Pro plan.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

No response

Claude Code Version

Claude 1.17377.2 (e0ea9e) 2026-07-01T05:51:58.000Z

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

What's Wrong?

I am a paying Claude Pro subscriber. Following a recent application crash, the Cowork tab has completely vanished from the sidebar navigation in the Claude Desktop app. The sidebar now only displays two top-level modes: Chat and Code.

Even though the visual user interface element (the tab) is gone, my underlying local configuration is still being processed. In my local setup files, the coworkTabEnabled parameter appears locked inside binary/cache folders, indicating this is a server-side flag regression affecting Intel-based Macs.

Environment

• OS: macOS Sequoia 15.7.7
• Hardware: MacBook Pro 13-inch (2018), Intel Core i5 2.3GHz, 8GB RAM (Intel-based, not Apple Silicon)
• Claude Desktop Version: 1.17377.1
• Claude Code CLI Version: 2.1.197
• Subscription Tier: Paid Pro Plan

Steps to Reproduce

1. Open Claude Desktop on an Intel Mac.
2. Observe that only "Chat" and "Code" are visible; the "Cowork" tab is missing from the sidebar navigation.
3. Navigate to Settings > Cowork. Note that "Dispatch" is toggled on, Cowork files path is set, and Trusted Cowork folders are fully manageable. The backend entitlement is fine, but the UI component is entirely broken.

Local Troubleshooting Already Attempted (No Effect)

1. Confirmed active paid Pro subscription state.
2. Fully quit the app via Cmd+Q and restarted it.
3. Logged out of the Claude Desktop app entirely and logged back in.
4. Fully deleted local App Cache and Code Cache folders and relaunched.
5. Scanned local config files—confirmed coworkTabEnabled is server-fetched rather than a local editable toggle.

Expected Behavior

As a paid Pro subscriber, the Cowork tab should remain persistently visible in the desktop app interface on Intel hardware, matching the feature set marketed for the Pro plan.

[6jw48vh945-lgtm]

This has been marked as duplicate — could you please link the master issue this is tracking? I'd like to follow the resolution there directly.
Additional context: I'm a Pro subscriber on Intel Mac (2018, i5, 8GB). The Cowork tab worked previously and disappeared after a crash. I've been advised this may require Apple Silicon hardware — if that's now a system requirement for Cowork, it should be clearly documented on the Pro plan. An undisclosed hardware requirement that causes a paid feature to silently disappear is a product transparency issue, not just a bug.