Unable to launch a vm on vmware cluster

[kiranchavala]

problem

Unable to launch a vm on vmware cluster

versions

ACS 4.22
vSphere Client version 8.0.3.00000
kvm ubuntu 24.0.4

The steps to reproduce the bug

1. Have a cloudstack zone with a vmware cluster and a KVM cluster

2. Make sure the systemvm's are running on kvm by setting the value "system.vm.default.hypervisor" to KVM

3. Register a ova template

4. Launch a vm on the vmware hypervisor

5. Vm fails to launch with the following exception

2025-12-23 10:51:46,865 INFO  [c.c.h.v.u.VmwareHelper] (DirectAgent-11:[ctx-13625a0e, 192.168.55.162, job-2496/job-2497, cmd: CopyCommand]) (logid:09638309) [ignored]failed to get message for exception: Unable to access file /vmfs/volumes/7f631381-bb601b02/9fbc19108407304cb68734a287c50236/9fbc19108407304cb68734a287c50236-000001.vmdk since it is locked
2025-12-23 10:51:46,867 ERROR [c.c.h.v.r.VmwareResource] (DirectAgent-11:[ctx-13625a0e, 192.168.55.162, job-2496/job-2497, cmd: CopyCommand]) (logid:09638309) CopyCommand failed due to [Exception: java.lang.RuntimeException
Message: Unable to access file /vmfs/volumes/7f631381-bb601b02/9fbc19108407304cb68734a287c50236/9fbc19108407304cb68734a287c50236-000001.vmdk since it is locked
]. java.lang.RuntimeException: Unable to access file /vmfs/volumes/7f631381-bb601b02/9fbc19108407304cb68734a287c50236/9fbc19108407304cb68734a287c50236-000001.vmdk since it is locked
        at com.cloud.hypervisor.vmware.util.VmwareClient.waitForTask(VmwareClient.java:428)
        at com.cloud.hypervisor.vmware.mo.VirtualMachineMO.createFullClone(VirtualMachineMO.java:857)
        at com.cloud.storage.resource.VmwareStorageProcessor.createVMFullClone(VmwareStorageProcessor.java:774)
        at com.cloud.storage.resource.VmwareStorageProcessor.createVMAndFolderWithVMName(VmwareStorageProcessor.java:937)
        at com.cloud.storage.resource.VmwareStorageProcessor.cloneVolumeFromBaseTemplate(VmwareStorageProcessor.java:860)
        at com.cloud.storage.resource.StorageSubsystemCommandHandlerBase.execute(StorageSubsystemCommandHandlerBase.java:107)

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The issue doesn't occur if the system vm are running on kvm hypervisor or

If the ova Template is already present in the primary storage.

Previous related issue

#10586

What to do about it?

CloudStack should launch vm on vmware if the systemvm's are running

[DaanHoogland]

@kiranchavala is this working correctly in v20.2 or before?

[weizhouapache]

@kiranchavala is this working correctly in v20.2 or before?

I have seen the issue in 4.19 or 4.20, so it should not be a regression.

cc @sureshanaparti worked on vmware 8.0.3 recently

[sureshanaparti]

this issue is duplicate of #12035