Amazon Connect Service Update: Amazon Connect now supports the ability to programmatically configure and run automated tests for contact center experiences for Chat. Integrate testing into CICD pipelines, run multiple tests at scale, and retrieve results via API to automate validation of chat interactions and workflows.

Author: AWS

.changes/next-release/feature-AmazonConnectService-f570b64.json

@@ -0,0 +1,6 @@
+{
+    "type": "feature",
+    "category": "Amazon Connect Service",
+    "contributor": "",
+    "description": "Amazon Connect now supports the ability to programmatically configure and run automated tests for contact center experiences for Chat. Integrate testing into CICD pipelines, run multiple tests at scale, and retrieve results via API to automate validation of chat interactions and workflows."
+}

services/connect/src/main/resources/codegen-resources/service-2.json

@@ -9195,6 +9195,16 @@
       "max":10080,
       "min":60
     },
+    "ChatEntryPointParameters":{
+      "type":"structure",
+      "members":{
+        "FlowId":{
+          "shape":"ContactFlowId",
+          "documentation":"<p>The flow identifier for the test.</p>"
+        }
+      },
+      "documentation":"<p>Parameters for initiating a chat test.</p>"
+    },
     "ChatEvent":{
       "type":"structure",
       "required":["Type"],
@@ -33032,13 +33042,20 @@
         "VoiceCallEntryPointParameters":{
           "shape":"VoiceCallEntryPointParameters",
           "documentation":"<p>Parameters for voice call entry point.</p>"
+        },
+        "ChatEntryPointParameters":{
+          "shape":"ChatEntryPointParameters",
+          "documentation":"<p>Parameters for chat entry point.</p>"
         }
       },
       "documentation":"<p>Defines the starting point for a test case.</p>"
     },
     "TestCaseEntryPointType":{
       "type":"string",
-      "enum":["VOICE_CALL"]
+      "enum":[
+        "VOICE_CALL",
+        "CHAT"
+      ]
     },
     "TestCaseExecution":{
       "type":"structure",