Emergency Access E-Mails use Wrong Encoding for Names

[windmueller]

Steps To Reproduce

1. Configure a name for your account using special characters like a German umlaut
2. Invite someone for emergency access
3. Confirm the invatation on both sides

Expected Result

The e-mails should display the special characters correctly.

Actual Result

The actual e-mails look like:

You have been invited to become an emergency contact for Stephan Windmüller.
If you do not wish to become an emergency contact for Stephan Windmüller, you can safely ignore this email.

and

This email is to notify you that you have been confirmed as an emergency access contact for Stephan Windmüller.

Screenshots or Videos

No response

Additional Context

No response

Build Version

2024.9.2

Environment

Cloud (bitwarden.com)

Environment Details

No response

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[Krychaz]

Hi there,

Thank you for your report!

I was able to reproduce this issue, and I have flagged this to our engineering team.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

[closebot-bw]

⚠️ Stale Issue Notice

This issue has been automatically marked as stale due to inactivity. It will be closed in 2 weeks (October 15, 2025) if no further activity occurs.

If this issue is still relevant and you would like to keep it open, please:

• Comment on this issue to show continued interest
• Provide any additional information or updates
• Confirm that the issue still exists in the latest version

Thank you for your contribution to this project! 🙏

[windmueller]

This issue has been reproduced and I would still like to see it fixed.