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Ensuring prompt email support is crucial for achieving a seamless integration. We prioritize addressing inquiries from developers and the community promptly. However, given the volume of emails we receive daily, ranging from straightforward queries to those requiring in-depth research for the best solution or alternative, our response times may vary. Our approach to supporting email inquiries involves several phases:
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Upon receipt, emails undergo the following process:
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* The developer support team identifies the relevant domain associated with the request, such as Learn, Student, Reach, Finance, etc.
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* The support request is then assigned to the most suitable resource available.
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* Extensive research is conducted on the issue outlined in the email.
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* A comprehensive response is crafted and sent out to address the email.
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- The developer support team identifies the relevant domain associated with the request, such as Learn, Student, Reach, Finance, etc.
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- The support request is then assigned to the most suitable resource available.
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- Extensive research is conducted on the issue outlined in the email.
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- A comprehensive response is crafted and sent out to address the email.
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Below are the recommended best practices to ensure you receive the quickest, most accurate, and highest quality response:
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* Ensure a Clear Subject Line:
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- Ensure a Clear Subject Line:
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* Opt for a descriptive subject line summarizing the issue concisely. We recommend using the following format:
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* {Your Company Name}-{Domain Name}: {Brief Issue Description}
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* Example: YourCompanyName-AnthologyLearn: Issue with Launching Textbook Tool
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- Opt for a descriptive subject line summarizing the issue concisely. We recommend using the following format:
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-[Your Company Name] - [Domain Name]: [Brief Issue Description]
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- Example: YourCompanyName-AnthologyLearn: Issue with Launching Textbook Tool
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* Provide Relevant Information:
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- Provide Relevant Information:
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* Include all necessary details such as issue specifics, steps to replicate, and relevant test data.
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* Be Concise Yet Specific:
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- Include all necessary details such as issue specifics, steps to replicate, and relevant test data.
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* Offer sufficient information to clarify the problem while avoiding unnecessary details that could potentially confuse the support team.
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* One Issue per Email:
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- Be Concise Yet Specific:
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* Focus on one problem per email to streamline communication and ensure adequate attention is given to each issue.
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* Maintain a Polite and Professional Tone:
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- Offer sufficient information to clarify the problem while avoiding unnecessary details that could potentially confuse the support team.
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* Uphold a respectful demeanor in your communication, regardless of any frustrations. Remember, support agents are here to assist you, and a courteous approach can enhance the interaction.
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* Follow Up Appropriately:
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- One Issue per Email:
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* Should you not receive a response within a reasonable timeframe, consider a polite follow-up. However, refrain from overwhelming the support team with numerous emails in quick succession.
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- Focus on one problem per email to streamline communication and ensure adequate attention is given to each issue.
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- Maintain a Polite and Professional Tone:
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- Uphold a respectful demeanor in your communication, regardless of any frustrations. Remember, support agents are here to assist you, and a courteous approach can enhance the interaction.
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- Follow Up Appropriately:
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- Should you not receive a response within a reasonable timeframe, consider a polite follow-up. However, refrain from overwhelming the support team with numerous emails in quick succession.
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We eagerly anticipate receiving full support and collaborating with your teams to ensure a successful integration.
Owr very own Camilo Dominguez presented us on our bbtechies session on Wednesday April 17th 2024 the Public REST API roadmap and a bit of the Developer Portal Roadmap.
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<iframewidth="100%"height="600"src="https://www.youtube.com/embed/xXb89AsDb10?si=myr1kSJg0dBNPZnv"title="YouTube video player"frameborder="0"allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share"referrerpolicy="strict-origin-when-cross-origin"allowfullscreen></iframe>
We are writing this blog post to document a change to how REST APIs work with Ultra Assignments and Tests. Previously, before Blackboard version 3900.98, you could use the createAssignment REST API and treat the resulting object like a Test. You could add more than one question of differing types, using the user interface. You could use the REST API and add more than one presentation-type question type using POST request to /learn/api/public/v1/courses/{courseId}/assessments/{assessmentId}/questions/{questionId}.
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We are writing this blog post to document a change to how REST APIs work with Ultra Assignments and Tests. Previously, before Blackboard version 3900.98, you could use the createAssignment REST API and treat the resulting object like a Test. You could add more than one question of differing types, using the user interface. You could use the REST API and add more than one presentation-type question type using POST request to /learn/api/public/v1/courses/[courseId]/assessments/[assessmentId]/questions/[questionId].
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[Blackboard introduced a new Assignment tool with version 3900.98.](https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes/Archived_Release_Notes#3900.98.0-6) It is no longer the same as a Test. With the new Assignment tool, when you use createAssignment the assignment body is still created, but you only see the instructions, with no option to add questions, and you cannot add questions using the assessments endpoint. To create a Test you must now use the createContent endpoint. You can find more information here: [Creating and Updating Content with REST APIs](/docs/blackboard/rest-apis/hands-on/creating-content-with-rest-apis).
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[Blackboard introduced a new Assignment tool with version 3900.98.](https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes/Archived_Release_Notes#3900.98.0-6) It is no longer the same as a Test. With the new Assignment tool, when you use createAssignment the assignment body is still created, but you only see the instructions, with no option to add questions, and you cannot add questions using the assessments endpoint. To create a Test you must now use the createContent endpoint. You can find more information here: [Creating and Updating Content with REST APIs](/docs/blackboard/rest-apis/hands-on/creating-content-with-rest-apis).
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---
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layout: post
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title: "B2-FAQs"
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title: 'B2-FAQs'
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categories: Learn b2
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id: archive-b2-gs-faqs
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author: Scott Hurrey
@@ -45,7 +45,7 @@ and contribute to the content on the wiki and forum areas of this site as well
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as access certain developer content that requires a login to access.
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Commercial entities are invited to join the program and purchase developer
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licenses at [this link](https://www.blackboard.com/Platforms/learn/Extensions/Partnerships-Program.aspx){: target='\_blank'}. If you have lost your license file or require a change in
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licenses at [this link](https://www.blackboard.com/Platforms/learn/Extensions/Partnerships-Program.aspx)[: target='\_blank']. If you have lost your license file or require a change in
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your license, please contact your sales representative or the partnership
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program.
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@@ -58,15 +58,15 @@ with the installation of the Learning System product. For assistance, please
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call our Client Support Team at (888) 788-5264. Have your six-digit company ID
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ready when you call.
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All others should read up on the available [DVBA](#)or request help on the [Developer forums](https://community.blackboard.com/developers){: target='\_blank'}
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All others should read up on the available [DVBA](#)or request help on the <ahref="https://community.blackboard.com/developers"target="_blank">Developer forums</a>
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## API/known issues
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If you believe you've found an issue with our APIs, please follow this process
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to receive support:
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1. Post your issue to our discussion forums on the [community site](https://community.blackboard.com/developers){: target='\_blank'}
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2. Search the [Blackboard Techies Slack Space](https://blackboardtechies.s;ack.com){: target='\_blank'} archives and optionally e-mail the listserv regarding your issue.
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1. Post your issue to our discussion forums on the <ahref="https://community.blackboard.com/developers"target="_blank">community site</a>
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2. Search the <ahref="https://blackboardtechies.slack.com"target="_blank">Blackboard Techies Slack Space</a> archives and optionally e-mail the listserv regarding your issue.
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3. Open a new case to Behind the Blackboard (or have your Blackboard administrator do this on your behalf)
-[9.1 Q2 2019](https://blackboard.secure.force.com/btbb_articleview?id=kA41O000000Cgap) (Build:3700.0.0) LTI 1.3/Advantage Release to Self/Managed-Hosted (Was first availalbe in SaaS 3500.11)
-[9.1 Q2 2017](https://blackboard.secure.force.com/btbb_articleview?id=kA439000000Cidz) (Build: 3200.0.0-rel.52+647f084) : LTI still under B2s, No Deep Linking
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