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Merge pull request Expensify#88925 from Expensify/melvin-docs-cancel-subscription-84510
[No QA] [NO QA] Docs updates for E/A#84510 rename cancel subscription option in help articles
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docs/articles/new-expensify/billing-and-subscriptions/Add-a-payment-card-and-view-your-subscription.md

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title: Manage Expensify Subscription
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description: Learn how to manage your subscription, update billing details, cancel early, or delete a workspace in New Expensify.
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description: Learn how to manage your subscription, update billing details, request to cancel your subscription, or delete a workspace in New Expensify.
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keywords: [New Expensify, billing owner, manage subscription, update payment card, cancel subscription, delete workspace, billing and subscriptions, subscription settings, can't delete workspace, can't cancel subscription]
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internalScope: Audience is billing owners and Workspace Admins. Covers how to manage a paid subscription in New Expensify, including billing permissions and ownership transfer. Does not cover free workspaces or plan upgrades.
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You can manage your Expensify subscription anytime from your account settings—update your billing info, request early cancellation, or delete a workspace if you're the billing owner.
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View and manage your subscription under **Account > Subscription**.
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You can manage your Expensify subscription in **Account > Subscription**. From there, you can update your billing information, request to cancel your subscription, or delete a workspace if you're the billing owner.
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Only the **billing owner** can:
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- Add or change the payment card
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- Request early cancellation of an annual plan
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- Request to cancel an annual subscription
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- Delete a paid workspace
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If you don’t see these options, you’re likely not the billing owner.
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# How to request early cancellation of an annual subscription
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# How to request to cancel an annual subscription
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## How to request to cancel an annual subscription
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1. Go to **Account > Subscription**.
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2. Click **Request early cancellation**.
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2. Click **Cancel subscription**.
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3. Follow the prompts. Your request may be processed automatically or reviewed by our team.
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**Note:** This option is only available to the billing owner and early cancellation is not available to all members.
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# How to stop billing for a paid workspace
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- **Delete the paid workspace**, or
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- **Transfer billing ownership** to another member.
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**Note:** If you're on an annual subscription, you can’t delete your last workspace unless you’ve first requested and received early cancellation.
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**Note:** If youre on an annual subscription, you can’t delete your last workspace unless you’ve first canceled your subscription.
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# What to do if you can’t update a subscription
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If you're blocked from updating billing settings, canceling early, or deleting a workspace, it's likely because you’re not the billing owner.
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If youre blocked from updating billing settings, requesting to canceling your subscription, or deleting a workspace, its likely because you’re not the billing owner.
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If you're blocked from updating billing settings, requesting to cancel your subscription, or deleting a workspace, it's likely because you're not the billing owner.
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If you are a Workspace Admin, you can transfer billing ownership to yourself by following the steps to [transfer billing ownership](LINK).
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## Why don’t I see the option to cancel or delete my workspace?
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Only the billing owner can cancel a subscription or delete a workspace. To confirm if you're the billing owner, go to the **Workspaces** tab and check the **Billing owner** column for the relevant workspace.
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Only the billing owner can request to cancel a subscription or delete a workspace. To confirm if you're the billing owner, go to the **Workspaces** tab and check the **Billing owner** column for the relevant workspace.
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## Can I delete a workspace if I’m on an annual subscription?
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Only if you’ve been granted early cancellation. Otherwise, you’ll need to either wait for the subscription to end or request early cancellation first.
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Only if your subscription has been canceled. Otherwise, you’ll need to either wait for the subscription to end or cancel your subscription first.
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docs/articles/new-expensify/billing-and-subscriptions/Changing-Your-Workspace-Plan.md

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If you're on an Annual Subscription (a 12-month commitment), you may be eligible for early cancellation and a switch to a free account:
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1. Use the **navigation tabs** (on the left on web, and at the bottom on mobile) to go to **Account > Subscription**.
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2. Select **Request early cancellation**.
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2. Select **Cancel subscription**.
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3. Follow the prompts. Your request may be processed automatically or reviewed by our team.
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**Note:** Early cancellations are subject to eligibility review.
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**Note:** Cancellation requests are subject to eligibility review.
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