|
| 1 | +--- |
| 2 | +title: How to Get Expensify Travel Support from an Agent |
| 3 | +description: Learn how to contact travel agent support via chat, phone, or email — and how assisted trip fees work. |
| 4 | +keywords: travel agent support, Expensify Travel, assisted booking, trip fees, travel help, Book travel button |
| 5 | +--- |
| 6 | + |
| 7 | +Need help booking or changing travel plans? You can contact travel agent support via chat, phone, or email. It’s free to ask questions; fees only apply if a travel agent books or modifies travel on your behalf. |
| 8 | + |
| 9 | +--- |
| 10 | + |
| 11 | +# Who can contact travel agent support? |
| 12 | + |
| 13 | +Anyone with access to Expensify Travel can contact travel agent support. |
| 14 | + |
| 15 | +- **Chat:** Click the green chat bubble in the bottom-right corner of your travel page. |
| 16 | +- **Phone:** Call +1-828-731-2962. |
| 17 | +- **Email:** Send a message to **expensifysupport@solutionstravel.com**. |
| 18 | + |
| 19 | +**Note:** Concierge support cannot book or modify trips on your behalf. |
| 20 | + |
| 21 | +--- |
| 22 | + |
| 23 | +## How to access the travel tool |
| 24 | + |
| 25 | +- **In New Expensify:** Click the green **+** button in the bottom-left corner of your screen, then select **Book travel**. |
| 26 | +- **In Expensify Classic:** Click **Travel** in the left-hand menu, then select **Book or manage travel**. |
| 27 | + |
| 28 | +**Need to enable travel still?** Reach out to your Account Manager or Concierge to schedule a travel demo and get it enabled for your account. |
| 29 | + |
| 30 | +--- |
| 31 | + |
| 32 | +## How assisted trip fees work |
| 33 | + |
| 34 | +You can always ask questions for free. You’ll only be charged a fee if a travel agent books or changes a trip for you. |
| 35 | + |
| 36 | +Here’s a breakdown of the fees: |
| 37 | + |
| 38 | +- **Self-serve trip** (booked or changed on your own): $15 |
| 39 | +- **Assisted trip** (booked or changed by a travel agent): $25 |
| 40 | +- **Already paid $15 but need agent help?** You’ll only be charged the additional $10 difference. |
| 41 | + |
| 42 | +Once you’ve paid the $25 assisted trip fee, you can continue to get help with that trip as often as needed — no extra charges. |
| 43 | + |
| 44 | +**Note:** The assisted trip fee only applies once per trip, no matter how many changes are made by the agent. |
| 45 | + |
| 46 | +--- |
| 47 | + |
| 48 | +# FAQ |
| 49 | + |
| 50 | +## Will I be charged for asking questions? |
| 51 | + |
| 52 | +No. You can contact travel agent support anytime to ask about pricing, availability, your itinerary, or general travel questions — it’s completely free unless a travel agent books or changes your trip. |
| 53 | + |
| 54 | +--- |
| 55 | + |
| 56 | +## What if I already paid $15 and then need help? |
| 57 | + |
| 58 | +If you start with a self-serve trip ($15) and later ask travel agent support to modify it, you’ll only be charged the $10 difference — for a total of $25. |
| 59 | + |
| 60 | +--- |
| 61 | + |
| 62 | +## Can I keep asking for help after I pay the $25 fee? |
| 63 | + |
| 64 | +Yes. Once a trip becomes an assisted trip, you can contact travel agent support as many times as needed for that trip with no additional fees. |
| 65 | + |
| 66 | +--- |
| 67 | + |
| 68 | +## What’s the difference between the $15 and $25 trip fees? |
| 69 | + |
| 70 | +- **$15:** If you book or change travel yourself . |
| 71 | +- **$25:** If you ask a travel agent to do it for you, this includes unlimited support for that trip, including changes. |
0 commit comments