Merge pull request Expensify#69567 from Expensify/strepanier03-travel-support

Create an article for receiving travel agent support

Author: chuckdries

docs/articles/travel/getting-started/How-to-Get-Expensify-Travel-Support-from-an-Agent.md

@@ -0,0 +1,71 @@
+---
+title: How to Get Expensify Travel Support from an Agent
+description: Learn how to contact travel agent support via chat, phone, or email — and how assisted trip fees work.
+keywords: travel agent support, Expensify Travel, assisted booking, trip fees, travel help, Book travel button
+---
+
+Need help booking or changing travel plans? You can contact travel agent support via chat, phone, or email. It’s free to ask questions; fees only apply if a travel agent books or modifies travel on your behalf.
+
+---
+
+# Who can contact travel agent support?
+
+Anyone with access to Expensify Travel can contact travel agent support.
+
+- **Chat:** Click the green chat bubble in the bottom-right corner of your travel page.
+- **Phone:** Call +1-828-731-2962.
+- **Email:** Send a message to **expensifysupport@solutionstravel.com**.
+
+**Note:** Concierge support cannot book or modify trips on your behalf.
+
+---
+
+## How to access the travel tool
+
+- **In New Expensify:** Click the green **+** button in the bottom-left corner of your screen, then select **Book travel**.
+- **In Expensify Classic:** Click **Travel** in the left-hand menu, then select **Book or manage travel**.
+
+**Need to enable travel still?** Reach out to your Account Manager or Concierge to schedule a travel demo and get it enabled for your account.
+
+---
+
+## How assisted trip fees work
+
+You can always ask questions for free. You’ll only be charged a fee if a travel agent books or changes a trip for you.
+
+Here’s a breakdown of the fees:
+
+- **Self-serve trip** (booked or changed on your own): $15  
+- **Assisted trip** (booked or changed by a travel agent): $25  
+- **Already paid $15 but need agent help?** You’ll only be charged the additional $10 difference.
+
+Once you’ve paid the $25 assisted trip fee, you can continue to get help with that trip as often as needed — no extra charges.
+
+**Note:** The assisted trip fee only applies once per trip, no matter how many changes are made by the agent.
+
+---
+
+# FAQ
+
+## Will I be charged for asking questions?
+
+No. You can contact travel agent support anytime to ask about pricing, availability, your itinerary, or general travel questions — it’s completely free unless a travel agent books or changes your trip.
+
+---
+
+## What if I already paid $15 and then need help?
+
+If you start with a self-serve trip ($15) and later ask travel agent support to modify it, you’ll only be charged the $10 difference — for a total of $25.
+
+---
+
+## Can I keep asking for help after I pay the $25 fee?
+
+Yes. Once a trip becomes an assisted trip, you can contact travel agent support as many times as needed for that trip with no additional fees.
+
+---
+
+## What’s the difference between the $15 and $25 trip fees?
+
+- **$15:** If you book or change travel yourself  .
+- **$25:** If you ask a travel agent to do it for you, this includes unlimited support for that trip, including changes.