Merge pull request Expensify#87044 from Expensify/stephanieelliott-patch-32

[No QA] Fix inaccuracies and expand on Update Update-Email-Address.md

Author: greg-schroeder

docs/articles/new-expensify/settings/Update-Email-Address.md

@@ -1,42 +1,69 @@
 ---
 title: Update Contact Methods
-description: Add or update contact methods for your Expensify account, including changing your default email or phone number.
+description: Add or update contact methods in Expensify and understand how login and magic codes work with multiple emails or phone numbers.
 keywords: [New Expensify, change email, add email, change phone number, add phone number, contact method, update default email, account access, secondary login, login methods, additional email, multiple logins]
+internalScope: Audience is all members. Covers adding contact methods, login behavior, verification, default contact method rules. Does not cover workspace-level settings, domain controls, account recovery edge cases.
 ---
 
-Update or add new contact methods to keep your Expensify account secure and accessible. You can add personal or secondary contact methods, change your default contact method, and remove outdated contact methods.
+# Update contact methods 
+
+Keep your Expensify account secure and accessible by adding or updating contact methods. You can add multiple emails or phone numbers, choose a default contact method, and remove outdated contact methods.
+
+If your company uses SAML SSO, you can only log in with your company email address.
+
+If you're having trouble logging into your account, see the [login troubleshooting guide](/articles/new-expensify/settings/Login-Troubleshooting).
 
 ---
 
-# Why Add Another Contact Method?
+## Why add another contact method to your Expensify account
 
 Adding an additional contact method helps you:
 
-- **Switch your default email** to a new one (e.g., a personal address).
+- **Log in using multiple options** — any added email or phone number can be used to access your account.
 - **Maintain access** if your primary email is tied to an employer domain.
-- **Use multiple logins**—emails and phone numbers can be used interchangeably to access your account.
+- **Switch your default contact method** to a new email or phone number.
+ 
+---
 
-💡 **Note:** You must verify any new contact method before making it your default or removing the existing one.
+## How to add or change a contact method
 
----
+To add or update a contact method:
 
-# Add or Change a Contact Method
+1. In the navigation tabs (on the left on web, and at the bottom on mobile), select **Account > Profile**.
+2. In the **Public** section, select **Contact methods**.
+3. Select **New Contact Method**.
+4. Enter the verification code sent to your current default contact method. 
+5. Enter the new email address or phone number you want to add.
+6. Click **Add**.
+7. Enter the verification code sent to the new contact method, then select **Verify**.
 
-1. In the navigation tabs (on the left on web, and at the bottom on mobile), click **Account > Profile**.
-2. Under **Contact Method**, click **New Contact Method**.
-3. Enter the email address or phone number you want to add.
-4. Click **Add**.
-5. Check your email or texts for a **verification code**, enter it in Expensify, and click **Verify**.
+After verifying, select any contact method to:
 
-After verifying, click any contact method to:
-- Set it as your **default**
-- **Remove** it
-- **Re-send verification**
+- Set it as your default
+- Remove it
+- Re-send verification
 
 ---
 
-# Important Notes
+## How login works with multiple contact methods
+
+- You can log in using any verified email or phone number on your account.
+- When you enter an email or phone number on the login screen, Expensify sends the magic code to that same email or phone number.
+
+# FAQ
+
+## Can I change where my magic code is sent?
+
+Magic codes are always sent to the email or phone number you enter when logging in. To use a different destination, enter a different verified contact method.
+
+## Can I log in with a phone number instead of an email?
+
+Yes. Any verified phone number or email added to your account can be used to log in.
+
+## How can I confirm my current default contact method?
+
+You can view your current default contact method by navigating to **Account > Profile** and clicking **Contact methods**. Your default contact method will show a note that says "_We'll use this method to contact you_".
 
-- You can’t remove your default contact method until another verified contact method is set as default.
-- You can add multiple contact methods for flexibility when logging in or recovering your account.
+## Why don't I see **Set as default** under a contact method? 
 
+Only verified contact methods can be set as default. If you don't see **Set as default** under your contact method, please verify it by entering the magic code sent to the current default contact method.