You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: colocation/docs/sla.md
+5-5Lines changed: 5 additions & 5 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -58,14 +58,14 @@ This SLA for the Colocation service (Power and Cooling) does not apply to any un
58
58
* That results from any scheduled maintenance communicated in advance by CBWS or its datacenter partner.
59
59
* Power interruptions affecting single-corded customer equipment, as such equipment cannot natively meet the Power Availability SLA prerequisite requiring connection to both A and B power feeds.
60
60
61
+
## Concluding Terms
62
+
63
+
These terms define the Service Level Agreement specifically for Power and Cooling aspects of the CBWS Colocation service. The general CBWS Terms of Service also apply to the use of all CBWS services and govern aspects not explicitly covered in this SLA.
64
+
61
65
### Customer Support
62
66
Support requests can be made via:
63
67
64
68
***Email:**support@cbws.nl
65
69
***Phone:** +31 (0)85 743 0374
66
70
67
-
Operating hours are Monday to Friday, 09:00 - 17:00 (CET/CEST). Email requests are responded to within 24 hours of receipt during these times (this reaction time is an effort obligation). Phone support is available during operating hours.
68
-
69
-
## Concluding Terms
70
-
71
-
These terms define the Service Level Agreement specifically for Power and Cooling aspects of the CBWS Colocation service. The general CBWS Terms of Service also apply to the use of all CBWS services and govern aspects not explicitly covered in this SLA.
71
+
Operating hours are Monday to Friday, 09:00 - 17:00 (CET/CEST). Email requests are responded to within 24 hours of receipt during these times (this reaction time is an effort obligation). Phone support is available during operating hours.
0 commit comments