Helpdesk.ai Platform: Application Map This document provides a comprehensive breakdown of all 30+ pages and interaction states across the Helpdesk.ai ecosystem.
🏢 Layer 1: Public & Authentication
Page
Description
Key Features
Landing Page The public storefront.
Premium "Chaos to Clarity" journey, Pricing tiers, FAQ, Video Demo.
Contact Sales Enterprise lead capture.
Custom dropdowns, direct persistence to Supabase.
Login / Signup User & Admin entry points.
Secure JWT-based entry, Role-aware redirection.
Forgot/Reset Password Recovery workflows.
Email-based secure recovery flows.
Knowledge Check Pre-support interactive guide.
Self-service assessment before ticket submission.
👤 Layer 2: Standard User Portal
Page
Description
Key Features
User Lobby Central entry point for employees.
Quick-start actions, high-level ticket status.
Create Ticket The core submission engine.
AI Processing simulator, OCR image analysis, duplicate detection.
My Tickets Personal ticket ledger.
Live status tracking, filterable history.
Ticket Detail Deep-dive into a specific issue.
Timeline tracking, resolution summaries.
AI Processing Real-time analysis view.
Visual feedback of DistilBERT and NER extraction in progress.
Auto-Resolve AI troubleshooting hub.
Interactive chat for self-resolution.
Notifications Activity center.
Real-time updates on ticket movement.
User Profile Identity management.
Personal details, company affiliation.
🏢 Layer 3: Company Admin Portal
Page
Description
Key Features
Admin Lobby Central IT management hub.
Quick metrics (Pending, Resolved, Critical).
Admin Tickets Organizational ticket queue.
Bulk actions, advanced filtering, priority management.
Admin Users Workforce management.
Invite-only onboarding, user role auditing.
Admin Analytics Performance dashboard.
Sentiment heatmaps, tech-stack recurring issue analysis.
Admin Settings Organizational configuration.
Custom branding, SLA threshold definitions.
Admin Profile Managerial settings.
Administrative credentials and settings.
👑 Layer 4: Master Admin Portal
Page
Description
Key Features
Master Login God-mode entry point.
Restricted access for platform owners.
Master Dashboard Global orchestration hub.
Cross-tenant health monitoring, active company count.
All Companies Tenant management.
Add/Verify new organizations, manage infrastructure links.
All Admins Administrator directory.
Cross-company admin auditing.
Pending Requests Onboarding queue.
Approve/Reject new company registrations.
Master Bug Reports Platform diagnostics.
System-wide error tracking and resolution.
Documented with millisecond precision for Helpdesk.ai Platform.