Start with safe evidence: workflow ID, task reference, status, retry count, and
reasonForIncompletion. Confirm server reachability and authentication before
changing application code.
| Symptom | First check |
|---|---|
| Connection error | CONDUCTOR_SERVER_URL includes /api and the server is healthy. |
| Task remains scheduled | A worker polls the exact task type and domain. |
| Authentication failure | CONDUCTOR_AUTH_KEY and CONDUCTOR_AUTH_SECRET target the active server. |
| Agent cannot call a model | The provider credential is configured on the server. |
Use WORKFLOW.md and agents/reference/client.md for the relevant inspection APIs.