🚀 Enterprise AI Incident Resolution Platform

Intelligent Multi-Agent AI Platform for Enterprise IT Incident Management

An end-to-end Enterprise AI Platform that combines a modern React dashboard with a Multi-Agent AI backend to automate enterprise incident analysis, knowledge retrieval, root cause detection, and incident management using Google Gemini, Pinecone RAG, n8n, Docker, and AWS EC2.

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🎯 Project Overview

Enterprise IT teams often spend significant time manually investigating incidents, searching documentation, identifying root causes, and coordinating responses.

This platform automates the complete incident resolution lifecycle using a Multi-Agent AI architecture.

The system includes:

• 🖥 Modern React Dashboard
• 🤖 Multi-Agent AI Workflow
• 🧠 Google Gemini AI
• 📚 Pinecone RAG Knowledge Retrieval
• 📋 Automatic Trello Ticket Creation
• 🌐 REST API
• 🐳 Docker Deployment
• ☁ AWS EC2 Deployment

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✨ Key Features

Feature	Status
React Dashboard	✅
Incident Management	✅
AI Resolution History	✅
Incident Analytics	✅
Multi-Agent AI	✅
Google Gemini	✅
Pinecone RAG	✅
Semantic Search	✅
Root Cause Analysis	✅
Hallucination Detection	✅
Resolution Recommendation	✅
Trello Integration	✅
REST API	✅
Docker Deployment	✅
AWS EC2 Deployment	✅

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🏗 System Architecture

                     User
                       │
                       ▼
              React Dashboard
                       │
                  Axios REST API
                       │
                       ▼
          Enterprise AI Orchestrator (n8n)
                       │
 ┌─────────────────────────────────────────────┐
 │ Agent 1 - Incident Classification           │
 │ Agent 2 - Severity Assessment               │
 │ Agent 3 - Knowledge Retrieval (Pinecone)    │
 │ Agent 4 - Root Cause Analysis               │
 │ Agent 5 - Resolution Recommendation         │
 │ Agent 6 - Notification Generation           │
 │ Agent 7 - Knowledge Evaluation              │
 │ Agent 8 - Multi Intent Detection            │
 │ Agent 9 - Hallucination Detection           │
 └─────────────────────────────────────────────┘
                       │
          ┌────────────┼────────────┐
          ▼            ▼            ▼
     Google Gemini  Pinecone RAG  Trello
                       │
                       ▼
            Structured JSON Response

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⚙ Technology Stack

Layer	Technology
Frontend	React + Vite
Styling	Tailwind CSS
HTTP Client	Axios
AI Model	Google Gemini Flash Lite
AI Architecture	Multi-Agent AI
Vector Database	Pinecone
Retrieval	Retrieval-Augmented Generation (RAG)
Workflow Automation	n8n
API	REST Webhook
Runtime	Docker
Deployment	AWS EC2
Knowledge Base	Markdown

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🔄 AI Workflow

Incident Submitted
        │
        ▼
Incident Classification
        │
        ▼
Severity Assessment
        │
        ▼
Knowledge Retrieval (RAG)
        │
        ▼
Knowledge Evaluation
        │
        ▼
Root Cause Analysis
        │
        ▼
Hallucination Detection
        │
        ▼
Resolution Recommendation
        │
        ▼
Notification Generation
        │
        ▼
Create Trello Card
        │
        ▼
Return JSON Response

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📂 Repository Structure

Enterprise-AI-Incident-Resolution-System
│
├── frontend/
│   ├── src/
│   ├── public/
│   ├── package.json
│   └── vite.config.js
│
├── workflows/
├── knowledge-base/
├── ingestion/
├── runbooks/
├── scripts/
├── documentation/
├── screenshots/
│
├── docker-compose.yml
├── .env.example
├── README.md
└── LICENSE

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🚀 Installation

Clone Repository

git clone https://github.com/dasu07988/Enterprise-AI-Incident-Resolution-System.git

cd Enterprise-AI-Incident-Resolution-System

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Backend

docker compose up -d

Open

http://localhost:5678

Configure:

• Google Gemini
• Pinecone
• Trello

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Frontend

cd frontend

npm install

npm run dev

Open

http://localhost:5173

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📡 REST API

Endpoint

POST /webhook/enterprise-ai-orchestrator

Example Request

{
  "incident_id": "INC-1001",
  "title": "Payment API Down",
  "description": "Customers receive HTTP 500 errors.",
  "service": "Payment Gateway"
}

Example Response

{
  "classification": "Payment System",
  "severity": "Critical",
  "root_cause": "Database connection pool exhausted",
  "recommended_resolution": "Restart payment service",
  "priority": "Critical"
}

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React Dashboard

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Incident Management

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Analytics Dashboard

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AI Resolution History

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Workflow

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Pinecone

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Trello

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API Response

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📊 Project Status

Module	Status
React Dashboard	✅ Complete
Multi-Agent AI	✅ Complete
Google Gemini	✅ Complete
Pinecone	✅ Complete
RAG	✅ Complete
n8n Workflow	✅ Complete
REST API	✅ Complete
Trello Integration	✅ Complete
Docker Deployment	✅ Complete
AWS EC2 Deployment	✅ Complete

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🔮 Future Improvements

• User Authentication
• Role-Based Access Control (RBAC)
• Slack Integration
• Microsoft Teams Integration
• Jira Integration
• Email Notifications
• Kubernetes Deployment
• Real-Time Monitoring Dashboard
• Mobile Responsive UI

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👩‍💻 Author

Dasuni Jayasundara

GitHub

https://github.com/dasu07988

LinkedIn

https://www.linkedin.com/in/dasuni-jayasundara-46a602209

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⭐ Support

If you found this project useful, consider giving it a ⭐ on GitHub.

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📄 License

Licensed under the MIT License.

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Built with ❤️ using

React • Google Gemini • Pinecone • n8n • Docker • AWS EC2