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Reply message to WhatsApp Status Context in Chatwoot Messages #1995

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d94e481
[core] add Chatwoot support for WhatsApp status replies
bergpinheiro Mar 31, 2026
e5aff4e
[core] improve status reply media download for Chatwoot
bergpinheiro Mar 31, 2026
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8 changes: 7 additions & 1 deletion src/apps/chatwoot/consumers/waha/message.any.ts
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Expand Up @@ -86,7 +86,13 @@ export class MessageAnyHandler extends MessageBaseHandler<WAMessage> {
return msg;
}

converter = new TextMessage(this.l, this.logger, this.waha, this.job);
converter = new TextMessage(
this.l,
this.logger,
this.waha,
this.job,
this.session,
);
msg = await converter.convert(payload, null);
if (msg) {
return msg;
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/ar-AE.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **تم إرسال PIX نسخ ولصق**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **رد على حالة واتساب**
🏷️ **النوع:** {{type}}
📝 **نص الحالة الأصلي:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **رد على حالة واتساب**
🏷️ **النوع:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **هذا النوع من الرسائل غير مدعوم في هذا الصندوق الوارد.**
📱 يرجى فتح **WhatsApp** لعرضه.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/bn-BD.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX কপি এবং পেস্ট পাঠানো হয়েছে**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **WhatsApp স্ট্যাটাসের জবাব**
🏷️ **ধরন:** {{type}}
📝 **মূল স্ট্যাটাসের টেক্সট:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **WhatsApp স্ট্যাটাসের জবাব**
🏷️ **ধরন:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **এই ধরনের বার্তা এই ইনবক্সে সমর্থিত নয়।**
📱 এটি দেখতে অনুগ্রহ করে **WhatsApp** খুলুন।
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/de-DE.yaml
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Expand Up @@ -490,6 +490,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Kopieren und Einfügen gesendet**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Antwort auf WhatsApp-Status**
🏷️ **Typ:** {{type}}
📝 **Originaler Status-Text:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Antwort auf WhatsApp-Status**
🏷️ **Typ:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Dieser Nachrichtentyp wird in dieser Inbox nicht unterstützt.**
📱 Bitte öffne **WhatsApp**, um ihn anzusehen.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/en-US.yaml
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Expand Up @@ -268,6 +268,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Copy and Paste sent**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Reply to WhatsApp Status**
🏷️ **Type:** {{type}}
📝 **Original status text:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Reply to WhatsApp Status**
🏷️ **Type:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.has.media.no.media: |-
{{#content}}
{{{content}}}
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/es-ES.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Copiar y Pegar enviado**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Respuesta al estado de WhatsApp**
🏷️ **Tipo:** {{type}}
📝 **Texto original del estado:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Respuesta al estado de WhatsApp**
🏷️ **Tipo:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Este tipo de mensaje no es compatible con esta bandeja de entrada.**
📱 Por favor, abre **WhatsApp** para verlo.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/fa-IR.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX کپی و چسباندن ارسال شد**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **پاسخ به وضعیت واتساپ**
🏷️ **نوع:** {{type}}
📝 **متن اصلی وضعیت:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **پاسخ به وضعیت واتساپ**
🏷️ **نوع:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **این نوع پیام در این صندوق ورودی پشتیبانی نمی‌شود.**
📱 لطفاً برای مشاهده آن **WhatsApp** را باز کنید.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/fr-FR.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Copier et Coller envoyé**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Réponse au statut WhatsApp**
🏷️ **Type :** {{type}}
📝 **Texte original du statut :** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Réponse au statut WhatsApp**
🏷️ **Type :** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Ce type de message n’est pas pris en charge dans cette boîte de réception.**
📱 Veuillez ouvrir **WhatsApp** pour l’afficher.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/he-IL.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX העתק והדבק נשלח**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **תגובה לסטטוס ב-WhatsApp**
🏷️ **סוג:** {{type}}
📝 **טקסט הסטטוס המקורי:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **תגובה לסטטוס ב-WhatsApp**
🏷️ **סוג:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **סוג הודעה זה אינו נתמך בתיבה זו.**
📱 אנא פתח/י את **WhatsApp** כדי לצפות בזה.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/hi-IN.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX कॉपी और पेस्ट भेजा गया**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **WhatsApp स्टेटस का जवाब**
🏷️ **प्रकार:** {{type}}
📝 **मूल स्टेटस टेक्स्ट:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **WhatsApp स्टेटस का जवाब**
🏷️ **प्रकार:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **इस प्रकार का संदेश इस इनबॉक्स में समर्थित नहीं है।**
📱 इसे देखने के लिए कृपया **WhatsApp** खोलें।
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/id-ID.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Salin dan Tempel terkirim**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Balasan ke Status WhatsApp**
🏷️ **Tipe:** {{type}}
📝 **Teks status asli:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Balasan ke Status WhatsApp**
🏷️ **Tipe:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Jenis pesan ini tidak didukung di kotak masuk ini.**
📱 Silakan buka **WhatsApp** untuk melihatnya.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/it-IT.yaml
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Expand Up @@ -268,6 +268,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Copia e Incolla inviato**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Risposta allo stato di WhatsApp**
🏷️ **Tipo:** {{type}}
📝 **Testo originale dello stato:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Risposta allo stato di WhatsApp**
🏷️ **Tipo:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.has.media.no.media: |-
{{#content}}
{{{content}}}
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/pa-PK.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX ਕਾਪੀ ਅਤੇ ਪੇਸਟ ਭੇਜਿਆ ਗਿਆ**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **WhatsApp ਸਟੇਟਸ ਦਾ ਜਵਾਬ**
🏷️ **ਕਿਸਮ:** {{type}}
📝 **ਅਸਲ ਸਟੇਟਸ ਲਿਖਤ:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **WhatsApp ਸਟੇਟਸ ਦਾ ਜਵਾਬ**
🏷️ **ਕਿਸਮ:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **ਇਹ ਸੁਨੇਹੇ ਦੀ ਕਿਸਮ ਇਸ ਇਨਬਾਕਸ ਵਿੱਚ ਸਮਰਥਿਤ ਨਹੀਂ ਹੈ।**
📱 ਇਸਨੂੰ ਦੇਖਣ ਲਈ ਕਿਰਪਾ ਕਰਕੇ **WhatsApp** ਖੋਲ੍ਹੋ।
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/pt-BR.yaml
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Expand Up @@ -492,6 +492,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Copia e Cola enviado**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Resposta a Status do WhatsApp**
🏷️ **Tipo:** {{type}}
📝 **Texto original do status:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Resposta a Status do WhatsApp**
🏷️ **Tipo:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Esse tipo de mensagem não é suportado nesta caixa de entrada.**
📱 Por favor, abra o **WhatsApp** para visualizá-la.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/ru-RU.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Копировать и вставить отправлен**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Ответ на статус WhatsApp**
🏷️ **Тип:** {{type}}
📝 **Оригинальный текст статуса:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Ответ на статус WhatsApp**
🏷️ **Тип:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Этот тип сообщения не поддерживается в этом Inbox.**
📱 Пожалуйста, откройте **WhatsApp**, чтобы просмотреть.
Expand Down
13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/tr-TR.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Kopyala ve Yapıştır gönderildi**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **WhatsApp Durumuna Yanıt**
🏷️ **Tür:** {{type}}
📝 **Orijinal durum metni:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **WhatsApp Durumuna Yanıt**
🏷️ **Tür:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Bu mesaj türü bu gelen kutusunda desteklenmiyor.**
📱 Görüntülemek için lütfen **WhatsApp’ı** açın.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/uk-UA.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX Копіювати та Вставити надіслано**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **Відповідь на статус WhatsApp**
🏷️ **Тип:** {{type}}
📝 **Оригінальний текст статусу:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **Відповідь на статус WhatsApp**
🏷️ **Тип:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **Цей тип повідомлення не підтримується в цих вхідних.**
📱 Будь ласка, відкрийте **WhatsApp**, щоб переглянути.
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/ur-PK.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX کاپی اور پیسٹ بھیج دیا گیا**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **WhatsApp اسٹیٹس کا جواب**
🏷️ **قسم:** {{type}}
📝 **اصل اسٹیٹس کا متن:** {{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **WhatsApp اسٹیٹس کا جواب**
🏷️ **قسم:** {{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **اس قسم کا پیغام اس انبکس میں معاونت یافتہ نہیں ہے۔**
📱 اسے دیکھنے کے لیے براہ کرم **WhatsApp** کھولیں۔
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13 changes: 13 additions & 0 deletions src/apps/chatwoot/i18n/locales/zh-CN.yaml
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Expand Up @@ -487,6 +487,19 @@ whatsapp.to.chatwoot.message.pix: |-
💳 **PIX 复制粘贴已发送**
{{/pixData}}

whatsapp.to.chatwoot.message.status.reply.with.text: |-
📣 **回复 WhatsApp 状态**
🏷️ **类型：**{{type}}
📝 **原始状态文本：**{{quotedText}}

{{content}}

whatsapp.to.chatwoot.message.status.reply.without.text: |-
📣 **回复 WhatsApp 状态**
🏷️ **类型：**{{type}}

{{content}}

whatsapp.to.chatwoot.message.unsupported: |-
⚠️ **此收件箱不支持此消息类型。**
📱 请打开 **WhatsApp** 查看。
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11 changes: 11 additions & 0 deletions src/apps/chatwoot/i18n/templates.ts
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Expand Up @@ -54,6 +54,8 @@ export enum TKey {
WA_TO_CW_MESSAGE_POLL = 'whatsapp.to.chatwoot.message.poll',
WA_TO_CW_MESSAGE_EVENT = 'whatsapp.to.chatwoot.message.event',
WA_TO_CW_MESSAGE_PIX = 'whatsapp.to.chatwoot.message.pix',
WA_TO_CW_MESSAGE_STATUS_REPLY_WITH_TEXT = 'whatsapp.to.chatwoot.message.status.reply.with.text',
WA_TO_CW_MESSAGE_STATUS_REPLY_WITHOUT_TEXT = 'whatsapp.to.chatwoot.message.status.reply.without.text',
WA_TO_CW_MESSAGE_UNSUPPORTED = 'whatsapp.to.chatwoot.message.unsupported',
WA_TO_CW_MESSAGE_FACEBOOK_AD = 'whatsapp.to.chatwoot.message.facebook.ad',
WA_TO_CW_MESSAGE_LIST = 'whatsapp.to.chatwoot.message.list',
Expand Down Expand Up @@ -189,6 +191,15 @@ export type TemplatePayloads = {
message: proto.Message | null;
pixData: PixTemplatePayload;
};
[TKey.WA_TO_CW_MESSAGE_STATUS_REPLY_WITH_TEXT]: {
type: string;
quotedText: string;
content: string;
};
[TKey.WA_TO_CW_MESSAGE_STATUS_REPLY_WITHOUT_TEXT]: {
type: string;
content: string;
};
[TKey.WA_TO_CW_MESSAGE_UNSUPPORTED]: { details: Link };
[TKey.WA_TO_CW_MESSAGE_FACEBOOK_AD]: {
payload: WAMessage;
Expand Down
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