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Add context that calls out disabling pay by invoice (#24615)
* Explicit call out for disabling pay by invoice, nested within the enable procedures, per support request * Because I'm in the area: * Verified existing steps * Removed redundant procedures for personal versus paid accounts. I tested myself; they're the same procedures. Added context so users are aware they're the same. * Added explicit procedures to remove and set default payments, with context about when users cannot remove a payment method * Added pre-req section that consolidated the "If you want X, you need Y"; e.g., verified bank accounts for ACH payments, dodcker business/team for pay by invoice, and Link Running this by support / billing before merging since i made an assumption about Link payment from my testing. still not clear what the exact prereq is to use this method....the doc says you have to have a card already filled out and that tracks with my testing, but i saw one instance where different UI copy appears in the payment portal...
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content/manuals/billing/payment-method.md

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@@ -7,71 +7,53 @@ aliases:
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- /billing/core-billing/payment-method/
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---
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This page describes how to add or update a payment method for your personal
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account or for an organization.
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Docker supports different payment methods for your paid personal
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account or organization. This page describes supported payment types, how to make payments from [Docker Home](https://app.docker.com/), and how to set up pay by invoice.
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## Supported payment types
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You can add a payment method or update your account's existing payment method
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at any time. If you want to remove all payment methods, you must first downgrade your
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subscription to a free subscription. See [Downgrade](../subscription/change.md).
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The following payment methods are supported:
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- Cards
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- Visa
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- MasterCard
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- American Express
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- Discover
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- JCB
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- Diners
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- UnionPay
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- Wallets
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- Stripe Link
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- Bank accounts
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- Automated Clearing House (ACH) transfer with a
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[verified](/manuals/billing/payment-method.md#verify-a-bank-account) US
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bank account
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- [Pay by invoice](/manuals/billing/history.md)
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All charges are in United States dollars (USD).
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at any time. All charges are in United States dollars (USD). The following payment methods are supported:
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| Category | Payment type |
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| ------------- | ------------------------------------------------------------------------------ |
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| Cards | Visa, MasterCard, American Express, Discover, JCB, Diners, UnionPay |
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| Wallets | Stripe Link |
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| Bank accounts | Automated Clearing House (ACH) transfer with a verified US bank account |
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## Prerequisites
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Certain payment methods require additional steps before selecting them as a payment method:
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* You must [verify a bank account](/manuals/billing/payment-method.md#verify-a-bank-account) before choosing a bank account.
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* You must have a Docker Business or Docker Team plan to [pay by invoice](/billing/payment-method/#enable-and-disable-pay-by-invoice).
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* You must be an existing Stripe Link customer, or fill out the card information form to use Link payments.
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{{% include "tax-compliance.md" %}}
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## Manage payment method
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### Personal account
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Paid personal accounts and organizations follow the same procedures to add, update, or remove payment methods.
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### Add payment method
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{{< tabs >}}
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{{< tab name="Docker subscription" >}}
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To add a payment method:
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1. Sign in to [Docker Home](https://app.docker.com/) and select your
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organization.
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1. Select **Billing**.
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1. Select **Payment methods** from the left-hand menu.
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1. Select **Add payment method**.
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1. Enter your new payment information:
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- Add a card:
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- Select **Card** and fill out the card information form.
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- Add a Link payment:
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- Select **Secure, 1-click checkout with Link** and enter your
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Link **email address** and **phone number**.
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- If you don't already use Link, you must fill out the card information
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form to store a card for Link payments.
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- Add a bank account:
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- Select **US bank account**.
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1. Sign in to [Docker Home](https://app.docker.com/).
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1. Select your account name for personal accounts, or select your organization name for organization accounts.
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1. Select **Billing**, then **Payment methods**.
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1. Select **Add payment method** and enter your new payment information:
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- For first time setup, fill in your billing information.
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- To purchase as a business, provide your tax ID.
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1. Choose to add a card, a US bank account, or a Link payment.
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- To pay with card, fill out the card information form.
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- To pay with a US bank account:
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- Verify your **Email** and **Full name**.
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- If your bank is listed, select your bank's name.
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- If your bank is not listed, select **Search for your bank**.
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- To verify your bank account, see
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[Verify a bank account](/manuals/billing/payment-method.md#verify-a-bank-account).
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1. Select **Add payment method**.
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1. Optional. You can set a new default payment method by selecting
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the **Set as default** action.
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1. Optional. You can remove non-default payment methods by selecting
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the **Delete** action.
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If you want to set a US bank account as your default payment method, you must [verify the account](#verify-a-bank-account) first.
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- To pay through Link, select an existing payment and choose **Use this card**.
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1. Finish adding the payment method by selecting **Add payment method**.
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{{< /tab >}}
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{{< tab name="Legacy Docker subscription" >}}
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{{< /tab >}}
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{{< /tabs >}}
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### Organization
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### Set default payment method
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You must be an organization owner to make changes to the payment information.
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After adding one or more payment methods, you can set one as a default method.
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{{< tabs >}}
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{{< tab name="Docker subscription" >}}
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1. From **Billing**, go to **Payment methods**.
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1. Find the payment method you want to set as default from the **Payment method** table.
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1. Select the three dots, then choose **Set as default**.
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To add a payment method:
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### Remove payment method
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1. Sign in to [Docker Home](https://app.docker.com/) and select your
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organization.
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1. Select **Billing**.
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1. Select **Payment methods** from the left-hand menu.
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1. Select **Add payment method**.
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1. Enter your new payment information:
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- Add a card:
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- Select **Card** and fill out the card information form.
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- Add a Link payment:
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- Select **Secure, 1-click checkout with Link** and enter your
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Link **email address** and **phone number**.
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- If you are not an existing Link customer, you must fill out the
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card information form to store a card for Link payments.
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- Add a bank account:
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- Select **US bank account**.
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- Verify your **Email** and **Full name**.
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- If your bank is listed, select your bank's name.
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- If your bank is not listed, select **Search for your bank**.
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- To verify your bank account, see [Verify a bank account](/manuals/billing/payment-method.md#verify-a-bank-account).
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1. Select **Add payment method**.
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1. Optional. You can set a new default payment method by selecting
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the **Set as default** action.
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1. Optional. You can remove non-default payment methods by selecting
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the **Delete** action.
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To remove a single payment method:
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If you want to set a US bank account as your default payment method, you must verify the account first.
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1. From **Billing**, go to **Payment methods**.
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1. Find the payment method you want to remove from the **Payment method** table.
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1. Select the three dots, then choose **Remove**.
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{{< /tab >}}
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{{< tab name="Legacy Docker subscription" >}}
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To remove your default payment method, first set a different payment method as default, or [downgrade to a free subscription](/subscription/change).
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To add a payment method:
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## Enable and disable pay by invoice
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1. Sign in to [Docker Hub](https://hub.docker.com).
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1. Select your organization, then select **Billing**.
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1. Select the **Payment methods** link.
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1. Select **Add payment method**.
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1. Enter your new payment information:
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- Add a card:
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- Select **Card** and fill out the card information form.
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- Add a Link payment:
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- Select **Secure, 1-click checkout with Link** and enter your
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Link **email address** and **phone number**.
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- If you are not an existing Link customer, you must fill out the
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card information form to store a card for Link payments.
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1. Select **Add payment method**.
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1. Select the **Actions** icon, then select **Make default** to ensure that
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your new payment method applies to all purchases and subscriptions.
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1. Optional. You can remove non-default payment methods by selecting
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the **Actions** icon. Then, select **Delete**.
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{{< /tab >}}
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{{< /tabs >}}
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## Enable pay by invoice
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{{< summary-bar feature_name="Pay by invoice" >}}
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> [!TIP]
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> Do you need to pay by invoice? [Upgrade to a Docker Business or Docker Team plan](https://www.docker.com/pricing?ref=Docs&refAction=DocsBillingPaymentMethod) and choose the annual subscription.
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Pay by invoice is available for Teams and Business customers with annual
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subscriptions, starting with your first renewal. When you select this
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payment method, you'll pay upfront for your first subscription period using a
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payment card or ACH bank transfer.
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Pay by invoice requires you to pay upfront for your first subscription period using a payment card or ACH bank transfer. At renewal time, instead of automatic payment, you'll receive an invoice via
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email that you must pay manually.
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At renewal time, instead of automatic payment, you'll receive an invoice via
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email that you must pay manually. Pay by invoice is not available for
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subscription upgrades or changes.
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Follow these steps to enable or disable pay by invoice:
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1. Sign in to [Docker Home](https://app.docker.com/) and select your
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organization.
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1. Select **Billing**.
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1. Select **Payment methods**, then **Pay by invoice**.
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1. To enable pay by invoice, select the toggle.
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1. Confirm your billing contact details. If you need to change them, select
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2. Select **Billing**, then **Payment methods**.
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3. Select **Pay by invoice**, then select the pay by invoice toggle to enable or disable.
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4. Confirm your billing contact details. If you need to change them, select
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**Change** and enter your new details.
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> [!TIP]
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> Do you need to pay by invoice? [Upgrade to a Docker Business or Docker Team plan](https://www.docker.com/pricing?ref=Docs&refAction=DocsBillingPaymentMethod) and choose the annual subscription.
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Pay by invoice is not available for
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subscription upgrades or changes.
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## Verify a bank account
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