| layout | default-layout |
|---|---|
| title | Troubleshooting |
| keywords | Troubleshooting, Errors |
| breadcrumbText | Troubleshooting |
| description | This page guide you on troubleshooting issues when using the Dynamsoft Batch Barcode Scanner APP. |
| needAutoGenerateSidebar | true |
| needGenerateH3Content | true |
| noTitleIndex | true |
If you run into any issues, feel free to contact us{:target="_blank"}.
If you see one of the following errors, the app may have failed to initialize.
Please contact us directly and include the error code.
| Error Code Range | Description |
|---|---|
| -10002 – -10004 | No valid license for Barcode Decoding. |
| -10030 – -10059 | Failed to parse the template file template_cvr.json. |
| -70060 | No valid license for Batch Scanning. |
| -70063 | Failed to parse the template file template_panorama.json. |
| -80001 | Failed to parse the template file template_ui.json. |
When reporting performance problems or crashes, please provide the following:
- A screen recording that reproduces the issue.
Tip: Enable Settings → Debug → Display Memory Debug Info during recording for more detail.
- Screenshots or a screen recording of the current settings.
- Debug images captured during scanning.
- Device information (model, OS version, available storage, etc.).
- Go to Settings → Debug and enable
Save Original Images. - Return to the scan page and perform a typical scan.
- After scanning, the original images are saved to your photo album. Copy them to your desktop.
- Compress (ZIP) the images and share the file with Dynamsoft.
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If requested, you may also need to provide:
- Original Images with Barcode Highlights
- Intermediate Result Images
These additional images are saved to the same folder once their respective options are enabled.