actually fixing the issue now

Author: pratap524

src/i18n/locales/en-us/chat.json

@@ -15,7 +15,7 @@
 	"you-are-using-self-hosted-mode": "You're in Self-hosted mode. Cloud models can't be used here — set up your own local cloud model to keep things running.",
 	"you-are-using-self-hosted-mode-mcp": "You're using Self-hosted mode. Enter the Google Search Keys in “MCP and Tools” to ensure Eigent works properly.",
 	"it-ticket-creation": "Help me complete an online form",
-	"it-ticket-creation-message": "Access the ticket management system at website (https://eiti.eigent.ai/) add all this new tickets into our system with Browser Agent: ’’ Affected User: Alice Johnson Assignment Group: Software Services Team Assigned To: Michael Brown Priority: 4 – Low | Urgency: 3 – Medium | Impact: 4 – Low Affected Service: Software Services Issue: Application Performance Degradation Description: The affected user reports slow response times and intermittent timeouts when accessing internal software applications during normal business hours. ‘’ Once done, check the incoming tickets and generate a detailed statistical report analyzing which IT areas have the most issues and the highest financial impact. The report should include charts and diagrams for visualization.",
+	"it-ticket-creation-message": "Access the ticket management system at https://eiti.eigent.ai/ and add all these new tickets into our system with Browser Agent:\n''\nAffected User: Alice Johnson\nAssignment Group: Software Services Team\nAssigned To: Michael Brown\nPriority: 4 – Low | Urgency: 3 – Medium | Impact: 4 – Low\nAffected Service: Software Services\nIssue: Application Performance Degradation\nDescription:\nThe affected user reports slow response times and intermittent timeouts when accessing internal software applications during normal business hours.\n''\nOnce done, check the incoming tickets and generate a detailed statistical report analyzing which IT areas have the most issues and the highest financial impact. The report should include charts and diagrams for visualization.",
 	"bank-transfer-csv-analysis-and-visualization": "Bank Transfer CSV Analysis and Visualization",
 	"bank-transfer-csv-analysis-and-visualization-message": "Create a mock bank transfer CSV file include 10 columns and 10 rows. Read the generated CSV file and summarize the data, generate a chart to visualize relevant trends or insights from the data.",
 	"help-organize-my-desktop": "Please Help Organize My Desktop",

src/i18n/locales/en-us/layout.json

@@ -126,7 +126,7 @@
 	"terms-of-use": "Terms of Use",
 	"and": "and",
 	"it-ticket-creation": "Help me complete an online form",
-	"it-ticket-creation-message": "Access the ticket management system at website (https://eiti.eigent.ai/) add all this new tickets into our system with Browser Agent: ’’ Affected User: Alice Johnson Assignment Group: Software Services Team Assigned To: Michael Brown Priority: 4 – Low | Urgency: 3 – Medium | Impact: 4 – Low Affected Service: Software Services Issue: Application Performance Degradation Description: The affected user reports slow response times and intermittent timeouts when accessing internal software applications during normal business hours. ‘’ Once done, check the incoming tickets and generate a detailed statistical report analyzing which IT areas have the most issues and the highest financial impact. The report should include charts and diagrams for visualization.",
+	"it-ticket-creation-message": "Access the ticket management system at https://eiti.eigent.ai/ and add all these new tickets into our system with Browser Agent:\n''\nAffected User: Alice Johnson\nAssignment Group: Software Services Team\nAssigned To: Michael Brown\nPriority: 4 – Low | Urgency: 3 – Medium | Impact: 4 – Low\nAffected Service: Software Services\nIssue: Application Performance Degradation\nDescription:\nThe affected user reports slow response times and intermittent timeouts when accessing internal software applications during normal business hours.\n''\nOnce done, check the incoming tickets and generate a detailed statistical report analyzing which IT areas have the most issues and the highest financial impact. The report should include charts and diagrams for visualization.",
 	"bank-transfer-csv-analysis": "Bank Transfer CSV Analysis and Visualization",
 	"bank-transfer-csv-analysis-message": "Create a mock bank transfer CSV file include 10 columns and 10 rows. Read the generated CSV file and summarize the data, generate a chart to visualize relevant trends or insights from the data.",
 	"find-duplicate-files": "Please Help Organize My Desktop",