Update Domain-Migration.md

Author: stephanieelliott

docs/articles/new-expensify/domains/Domain-Migration.md

@@ -7,28 +7,41 @@ keywords: [New Expensify, Workspaces, Domains, domain migration, change email do
 
 If your company's email domain changes, such as from `@old-domain.com` to `@new-domain.com`, Expensify can help you migrate domain control and update employee logins.
 
-*Settings > Workspaces > Domains*
+---
+
+## Before you start Domain Migration
 
 **Important:** If your company uses the Expensify Card or active company card feeds, contact Concierge or your Account Manager before attempting a migration.
 
 ---
 
-## Option 1: Automatic Domain Migration (Concierge-assisted)
+## How to migrate your domain automatically with assistance from Concierge 
+
+This is the recommended approach when possible.
+
+Concierge can typically perform an automatic Domain Migration if:
 
-Concierge can typically help with an automatic migration when:
-- The current domain or new domain is verified
+- The old domain or new domain is verified
 - Email addresses match a 1:1 format, such as `name@olddomain.com` to `name@newdomain.com`
-- Users have not already created separate accounts under the new email address
+- Members have not already created separate accounts under the new email address
 
 If these conditions are met, message **Concierge** and request a **Domain Migration**.
 
+Concierge will:
+
+ - Update login email addresses
+ - Transfer domain control
+ - Help preserve account history
+
+This method reduces risk and avoids duplicate accounts.
+
 ---
 
-## Option 2: Manual Domain Migration
+## How to migrate your domain manually
 
-Use this approach if automatic migration isn’t possible.
+Use this approach if automatic migration isn’t possible. This process requires careful coordination to prevent duplicate accounts or lost history.
 
-### Step-by-step instructions
+To manually migrate your domain: 
 
 1. Add your new email address as an additional contact method on your account.
    - [How to update your email address](https://help.expensify.com/articles/new-expensify/settings/Update-Email-Address)
@@ -43,3 +56,21 @@ Use this approach if automatic migration isn’t possible.
 6. Remove/reset any legacy domain setup that is no longer needed, such as removing extra domain admins from the old domain if applicable.
 
 If employees already created separate accounts under the new email or you encounter errors during migration, message **Concierge** so Support can help you keep account history intact.
+
+# FAQ
+
+## Can I migrate my domain without losing expense history?
+
+Yes. If done correctly, members keep their full expense history, reports, and approvals. To avoid duplicate accounts or lost history, use Concierge-assisted Domain Migration whenever possible.
+
+## Do I need to verify the new domain before migrating?
+
+Yes. You must claim and verify the new domain before transferring domain control or updating member login emails.
+
+## What happens to the Expensify Card during Domain Migration?
+
+If your company uses the Expensify Card or commercial card feeds, contact Concierge before starting migration. Card feeds may need to be moved manually to prevent transaction interruptions.
+
+## Can I keep the old domain active after migration?
+
+Yes. Some companies temporarily keep both domains active during transition. However, once migration is complete and verified, you can remove unnecessary admins and settings from the old domain.