A red error banner reading "Could not load services and user information" appears immediately upon opening the Ferdium application.

[muhammad-shumail]

Avoid duplicates

• I agree to follow the Code of Conduct that this project adheres to.
• I have searched the issues tracker for a bug report similar to mine, in vain

Ferdium Version

7.1.2

What Operating System are you using?

Ubuntu

Operating System Version

ubuntu 24.04

What arch are you using?

x64

Last Known Working Ferdium version

No response

Expected Behavior

Ferdium should connect to the network, sync user profiles, and load all added services seamlessly.

Actual Behavior

The app displays a red error banner: "Could not load services and user information". Services remain unloaded despite an active internet connection.

Steps to reproduce

1. Launch Ferdium on Ubuntu 24.04.
2. The application opens to a red error banner at the top of the window.
3. Services and user configurations fail to load.

Debug link

No response

Screenshots

Additional information

No response

[RyukSniper]

same problem on windows 11

[RJVB]

Idem here, yet all services are supposedly green:

(https://ferdium.github.io/ferdium-status/)

[dimasj]

same problem on windows 11. why?

[matheusfdamasio]

Its a server-side problem, their API is down atm.

[RJVB]

On Saturday May 23 2026 12:55:05 Matheus Damasio wrote: matheusfdamasio left a comment (ferdium/ferdium-app#2425) Its a server-side problem, their API is down atm.

Not just the API from the looks of it, bu the entire server

[pmavrodiev]

Same problem on MacOS

[RJVB]

It seems to be working for me again (though I still can't log in to my user profile on api.ferdium.org )

[edsenos]

It’s still down for me. I’m on Windows 10...

[RJVB]

On Saturday May 23 2026 14:37:27 edsenos wrote: It’s still down for me. I’m on Windows 10...

Down again for me too.

[ferncane-debug]

here, problemas too

[DoYouKnowMyNamePlz]

Can you please close this issue as it is a duplicate of #2423