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[GHAS unbundling] Update GHAS variables in /support directory (#54712)
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content/support/learning-about-github-support/about-github-support.md

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@@ -43,7 +43,7 @@ The support options available to {% data variables.product.github %} users depen
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You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_enterprise_portal %} for help with:
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* Installing and using {% data variables.product.prodname_ghe_server %}
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* Identifying and verifying the causes of suspected errors
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* Installing and using {% data variables.product.prodname_advanced_security %}
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* Installing and using {% data variables.product.prodname_GHAS %} features
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{% endif %}
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content/support/learning-about-github-support/about-ticket-priority.md

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@@ -47,15 +47,15 @@ Ticket priority helps to ensure that support requests are handled in order, and
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{% endif %}
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## Ticket priorities for {% data variables.product.prodname_advanced_security %}
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## Ticket priorities for {% data variables.product.prodname_GHAS %} features
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All tickets regarding security features follow this logic for ticket prioritization.
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| Priority | Description |
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| :---: | --- |
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| {% data variables.product.support_ticket_priority_high %} | {% data variables.product.prodname_advanced_security %} is not functioning or is stopped or severely impacted such that the end user cannot reasonably continue use of the software and no workaround is available. |
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| {% data variables.product.support_ticket_priority_normal %} | {% data variables.product.prodname_advanced_security %} is functioning inconsistently, causing impaired end user usage and productivity. |
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| {% data variables.product.support_ticket_priority_low %} | {% data variables.product.prodname_advanced_security %} is functioning consistently, but the end user requests minor changes in the software, such as documentation updates, cosmetic defects, or enhancements.|
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| {% data variables.product.support_ticket_priority_high %} | A feature is not functioning or is stopped or severely impacted such that the end user cannot reasonably continue use of the software and no workaround is available. |
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| {% data variables.product.support_ticket_priority_normal %} | A feature is functioning inconsistently, causing impaired end user usage and productivity. |
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| {% data variables.product.support_ticket_priority_low %} | A feature is functioning consistently, but the end user requests minor changes in the software, such as documentation updates, cosmetic defects, or enhancements.|
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## Ticket priorities for {% data variables.product.prodname_actions_runner_controller %} (ARC)
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