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Clarify rate limit error message and actions #43999

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Clarify rate limit error message and actions #43999

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2 changes: 1 addition & 1 deletion content/copilot/how-tos/troubleshoot-copilot/troubleshoot-common-issues.md
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Expand Up @@ -71,7 +71,7 @@ Most people see rate limiting for select models, due to limited capacity.

Service-level request rate limits ensure high service quality for all {% data variables.product.prodname_copilot_short %} users and should not affect typical or even deeply engaged {% data variables.product.prodname_copilot_short %} usage. We are aware of some use cases that are affected by it. {% data variables.product.github %} is iterating on {% data variables.product.prodname_copilot_short %}’s rate-limiting heuristics to ensure it doesn’t block legitimate use cases.

If you are rate limited, the error message will contain the suggested retry time for a successful request. For more information about alternative actions you can take while your limit resets, see [AUTOTITLE](/copilot/concepts/usage-limits#what-to-do-if-you-hit-a-limit).
If you are rate limited, the error message will read: "You've hit your session rate limit. Please upgrade your plan or wait a moment for your limit to reset.". For more information about alternative actions you can take while your limit resets, see [AUTOTITLE](/copilot/concepts/usage-limits#what-to-do-if-you-hit-a-limit).
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Copilot AI Apr 27, 2026

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Quoting an exact, client-specific error string (“will read: …”) is likely to become outdated across Copilot surfaces/versions and may not match what all users see. Consider changing this to non-exact phrasing (e.g., “may say something like…”) or describing the semantics (that the message indicates you’re rate limited and when you can retry), which is more durable and consistent with docs best practices.

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Copilot AI Apr 27, 2026

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The punctuation around the quoted message creates an awkward double-termination (reset.\".) because the quoted string already ends with a period and the sentence adds another. Rephrase to avoid consecutive sentence punctuation (e.g., end the sentence right after the quote, or remove terminal punctuation inside the quote), and consider formatting the message as inline code or a blockquote to improve readability.

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In case you experience repeated rate limiting in {% data variables.product.prodname_copilot_short %} contact {% data variables.contact.contact_support_page %}.

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