GitHub Account Recovery Policy

Hi there, I create this issue at the request of the GitHub document admin.

I talked to my manager, and she suggested opening an issue in site-policy docs. This is the open source repo for site policy and may have contributors more knowledgeable about your specific problem.

Originally posted by @Sharra-writes in #37993

Please clarify GitHub Account Recovery Policy.

Can I open a support ticket to recover my account?

For security reasons, GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods.

If a user forgets the password but has access to GitHub recovery codes and 2FA, can he/she recover the account?

This may be something where we need to rope in Support or someone from site-policy just to tell us what we should be asking for. Let me talk to the person who authored the new process for doing all this, because I'm also finding apparent inconsistencies in the internal documentation. I can't offer a timeline on that since he's out of office for a while, but if you hear back from Support, I would be very interested to know what they tell you.

Originally posted by @Sharra-writes in github/docs#38537 (comment)