From a125e77c4866e5446c9faf13514df7588877d533 Mon Sep 17 00:00:00 2001 From: EarlyEdition Date: Tue, 20 May 2025 21:00:19 -0700 Subject: [PATCH] Update github-account-recovery-policy.md Fixes https://github.com/github/site-policy/issues/1048 --- Policies/other-site-policies/github-account-recovery-policy.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/Policies/other-site-policies/github-account-recovery-policy.md b/Policies/other-site-policies/github-account-recovery-policy.md index ceeaaa84..74f995a4 100644 --- a/Policies/other-site-policies/github-account-recovery-policy.md +++ b/Policies/other-site-policies/github-account-recovery-policy.md @@ -14,7 +14,7 @@ You can, however, [unlink email addresses](/account-and-profile/setting-up-and-m ## Can I open a support ticket to recover my account? -For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). +For security reasons, **GitHub Support will not restore access to accounts with two-factor authentication enabled if you lose your two-factor authentication credentials or lose access to your account recovery methods. Note that if you have access to two-factor authentication, and even if you have access to github account recovery codes, you can not recover your account if you forget your password.** You must use existing [account recovery methods](/authentication/securing-your-account-with-two-factor-authentication-2fa/recovering-your-account-if-you-lose-your-2fa-credentials). GitHub does not support any other means of account recovery, including social or ID verification, by members of GitHub’s staff. This policy is in place to protect your account from unauthorized access through social engineering.