| title | Support |
|---|---|
| description | Get help with Postiz |
Sometimes, things can go wrong, or you need some help!
Note that the Self Hosted version of Postiz is supported by the community in their free time, on a best-efforts basis. Please post your question and be patient.
Flexible chat, with screenshots and screen sharing, probably the best option for support. Backup option if you are unable to use Discord.For questions specific to a paid Postiz Cloud subscription (refunds, invoice changes, plan downgrades, account closure):
- Discord is still the fastest route — use the
#supportchannel and a team member will reach out. Don't share API keys, OAuth secrets, or payment details in public channels. - GitHub Issues are for bugs in the open-source app, not for billing.
- For anything that needs to be handled privately (refunds, account data, GDPR requests), see the contact section on postiz.com.
Before opening a billing ticket, check the troubleshooting pages — many "I was charged but X" issues turn out to be a Stripe.js script blocker or a private-window localStorage issue.
Try to follow this guide when asking for support, in this order; Goal, Environment, Changes, Results.
Start off by explaining what you were trying to do:
- I want to schedule a post on Reddit at 6pm
- I want to run in a Linux container on a Raspberry Pi
- I want to use a custom domain name
Share the relevant parts about your environment. Web App issues; Are you using Firefox, Chrome, etc? Installation/Other issues; a Mac, Linux, Windows, how did you install?
- I'm using Firefox on Windows 10
- I'm using a Raspberry Pi 4 with Ubuntu 20.04, and Node version 18
- This is a new installation on a Mac
Most likely something has changed, what is it?
- I updated my browser to the latest version and now ...
- I found a change in the latest version and now ...
- I think this used to work, but now...
What happened? What did you expect to happen?
- I see a blank screen
- I see an error message
- I see a 404 page