Updating Policy (#1099)

* Updating Policy

* Update website/src/pages/en/subgraphs/fair-use-policy.mdx

Co-authored-by: Benoît Rouleau <1059139+benface@users.noreply.github.com>

* Update website/src/pages/en/subgraphs/fair-use-policy.mdx

Co-authored-by: Benoît Rouleau <1059139+benface@users.noreply.github.com>

---------

Co-authored-by: Benoît Rouleau <1059139+benface@users.noreply.github.com>

Author: idalithb

website/src/pages/en/subgraphs/fair-use-policy.mdx

@@ -8,42 +8,46 @@ title: Fair Use Policy
 
 This outlines storage limits for Subgraphs that rely solely on [Edge & Node's Upgrade Indexer](/subgraphs/upgrade-indexer/). This policy is designed to ensure fair and optimized use of queries across the community.
 
-To maintain performance and reliability across its infrastructure, Edge & Node is updating its Upgrade Indexer Subgraph storage policy. Free usage tiers remain available, but users who exceed specified limits will need to upgrade to a paid plan. Storage allocations and thresholds vary by feature.
+To maintain performance and reliability across its infrastructure, Edge & Node is updating its Upgrade Indexer Subgraph fair use policy. Free usage tiers remain available, but users who exceed specified limits will need to upgrade to a paid plan. Storage allocations, sync thresholds, and usage limits vary by feature.
 
 ### 1. Scope
 
-This policy applies to all individual users, teams, chains, and dapps using Edge & Node's Upgrade Indexer in Subgraph Studio for storage and queries.
+This policy applies to all individual users, teams, chains, and dapps using Edge & Node's Upgrade Indexer in Subgraph Studio for storage, usage, and queries.
 
-### 2. Fair Use Storage Limits
+### 2. Fair Use Limits
 
-**Free Storage: Up to 10 GB**
+#### **Storage Limits**
 
-Beyond that, pricing is variable and adjusts based on usage patterns, network conditions, infrastructure requirements, and specific use cases. Reach out to the [Edge & Node team](mailto:info@edgeandnode.com) to discuss options that meet your needs.
+Free Storage: **Up to 10 GB**
 
-You can monitor your usage via [Subgraph Studio](https://thegraph.com/studio/).
+Beyond that, pricing is variable and adjusts based on usage patterns, network conditions, infrastructure requirements, and specific use cases. Reach out to InfraDAO [indexing@infradao.com] or @jmulq on Telegram to discuss options that meet your technical needs.
 
-### 3. Fair Use Limits
+#### **Syncing Limits**
 
-To preserve the stability of Edge & Node's Subgraph Studio and preserve the reliability of The Graph Network, the Edge & Node Support Team will monitor storage usage and take corresponding action with Subgraphs that have:
+Subgraphs must sync within **14 days** of deployment.
 
-- Abnormally high or sustained bandwidth or storage usage beyond posted limits.
-- Circumvention of storage thresholds (e.g., use of multiple free-tier accounts).
+> You can monitor your usage to avoid surpassing limits via [Subgraph Studio](https://thegraph.com/studio/).
 
-The Edge & Node Support Team reserves the right to revise storage limits or impose temporary constraints for operational integrity.
+### 3. Fair Use Violations & Remediation
 
-If you exceed your included storage:
+To preserve the stability of Edge & Node's Subgraph Studio and the reliability of The Graph Network, the Edge & Node Support Team will monitor storage usage and sync times across Subgraphs. Subgraphs that violate limits will be subject to corresponding action, including the deletion of that Subgraph for any of the following reasons:
 
-- You will receive an email alert.
-- A grace period of **7 days** will be provided to take the following options:
-  1. [Publish your Subgraph to the Network](/subgraphs/developing/publishing/publishing-a-subgraph/#adding-signal-to-your-subgraph) and [add signal](/subgraphs/developing/publishing/publishing-a-subgraph/#adding-signal-to-your-subgraph) to encourage other Indexers on the network to serve it. If your Subgraph is on a chain without indexer rewards, but you'd like to get it indexed, you can work directly with independent Indexers. Contact @jmulq on Telegram or email [InfraDAO](mailto:indexing@infradao.com) to discuss options.
-  2. Try [pruning Subgraph data](/subgraphs/best-practices/pruning/) to remove unused entities to bring storage below the 10 GB threshold.
+- Abnormally high or sustained bandwidth or storage usage beyond posted limits
+- Circumvention of storage thresholds (e.g., use of multiple free-tier accounts)
+- Failure to fully sync within 14 days of deployment and remaining inactive
 
-Edge & Node's team is committed to helping users avoid unnecessary interruptions and will continue to support all builders.
+The Edge & Node Support Team reserves the right to revise fair limits or impose temporary constraints for operational integrity.
+
+If you exceed your fair use limits:
 
-### 4. Subgraph Data Retention
+- Try [pruning Subgraph data](/subgraphs/best-practices/pruning/) to remove unused entities and help stay within storage limits
+- [Publish your Subgraph to the Network](/subgraphs/developing/publishing/publishing-a-subgraph/#adding-signal-to-your-subgraph) and [add signal](/subgraphs/developing/publishing/publishing-a-subgraph/#adding-signal-to-your-subgraph) to encourage other Indexers on the network to serve it
+- Sync your Subgraph after deployment
+- You will receive an email alert
+- A grace period of **7 days** will be provided to upgrade or reduce storage
 
-Subgraphs inactive for over **7 days** or Subgraphs that exceed free-tier storage limits, will be subject to automatic data archival or deletion. Edge & Node's team will notify you before any such actions are taken.
+Edge & Node's team is committed to helping users avoid unnecessary interruptions and will continue to support all builders.
 
-### 5. Support
+### 4. Support
 
-If you believe your usage is incorrectly flagged or have unique use cases (e.g. approved special request pending new Subgraph upgrade plan), reach out to [Edge & Node team](mailto:info@edgeandnode.com).
+If you believe your usage is incorrectly flagged or have unique use cases (e.g. approved special request pending new Subgraph upgrade plan), reach out to InfraDAO [mailto:indexing@infradao.com] or @jmulq on Telegram.