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Support

This document describes how to get help with the VAE Dataset Normalizer.

Getting Help

Documentation

Start with the documentation:

Issue Tracker

For bugs and feature requests, use the issue tracker:

Before opening an issue:

  1. Search existing issues to avoid duplicates
  2. Include reproduction steps for bugs
  3. Provide system information (OS, Rust version, etc.)

Security Issues

For security vulnerabilities, do not open a public issue.

See SECURITY.md for responsible disclosure procedures.

Support Channels

Channel Response Time Use For
Issue tracker 1-7 days Bugs, features, documentation
Email 7-14 days Private inquiries
Security email 48 hours Vulnerabilities

What We Support

Supported Versions

Version Status Support
1.x Current Full
0.x Legacy Security only

Supported Platforms

  • Rust: 1.70+
  • Julia: 1.9+
  • Isabelle: 2023+
  • OS: Linux, macOS, Windows (via WSL2)
  • Containers: Podman with Chainguard Wolfi

Self-Help Resources

Common Issues

Build fails with missing dependencies:

# Check all dependencies
just check-deps

# Install with Nix (recommended)
nix develop

Checksum verification fails:

# Verify dataset integrity
vae-normalizer verify -o /path/to/output --checksums -d /path/to/dataset

Julia package errors:

# Reinstall Julia dependencies
just julia-setup

Debug Mode

Enable verbose output for troubleshooting:

vae-normalizer -v normalize -d /path/to/dataset -o /path/to/output

Community

This is a research project maintained by volunteers. Please be patient and respectful in all interactions.

See CODE_OF_CONDUCT.md for community guidelines.