Troubleshooting Unknown Error Pt II

[jaimerode]

Hi @jamessimone ! You assisted me with #748 the other day - thank you that fix has been working great for us since we rolled it into PROD

I have another error that I’m running into that I was hoping to ask you about as well

The error is attached

My thought here is that this is resulting from Apex Rollup trying to reference a Record that’s been deleted - is this accurate / is this something that you have seen before?

Is there an easy way to identify the Rollup that is throwing this error in the Email?

Thanks again for all your help lately!

[jamessimone]

Hey there, I'd need to see a bit more about the metadata you have set up to try to help diagnosing what's going on here. I don't think this has to deal with deleted records, though, based on that stacktrace.

[jaimerode]

Hi @jamessimone apologies for the delayed response here! Had some OOOs last week

I've attached a screenshot of the Rollups we have enabled - is this what you're looking for? If not just let me know - happy to provide some more info! Thanks

[jamessimone]

@jaimerode This all looks pretty standard. Are you noticing this on Task/Event rollups? The Contact ones? Ideally, if you were able to start a trace flag on a user where this error is known to occur and capture an Apex Debug Log with some more information, that would be great. Basically, you're getting to a point in the code that should never be hit unless you have a valid configured rollup - which is great - but that error would make it seem like the operation that's trying to be performed (either an insert/update/delete) is not defined, which I've never seen before.