draw.tech.orange gitlab Access Denied

[rafaltaras]

I can not access my draws on draw.io from git lab.
I got Access Denied.

[draw-io-triage-bot]

👋 Thank you for opening this issue!

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Summary: The user is unable to access their diagrams stored on GitLab through what appears to be a corporate deployment of draw.io ('draw.tech.orange'), receiving an 'Access Denied' error. More details are needed about the environment, the exact error, and whether this is a corporate-managed instance.

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📝 Additional Information Needed

To help us investigate this more effectively, could you please provide:

• Environment: Which platform are you using draw.io on? (e.g., draw.io web at app.diagrams.net, draw.io Desktop, draw.io for Confluence, etc.)
• GitLab details: Are you using GitLab.com (cloud) or a self-hosted GitLab instance? What is the URL you are trying to access (with sensitive parts redacted)? The title mentions 'draw.tech.orange' — is this a custom/corporate deployment?
• Steps to reproduce: What exact steps are you taking? Are you opening draw.io and selecting GitLab as the storage backend? At what point does the 'Access Denied' error appear?
• Error details: Please provide the exact error message or a screenshot. Is it an 'Access Denied' from draw.io, from GitLab, or from your corporate proxy/SSO?
• Recent changes: Did this previously work and suddenly stop? Have there been any recent changes to your GitLab account permissions, tokens, or your organization's SSO/network configuration?
• Browser: Which browser and version are you using? Have you tried clearing cookies/cache or using an incognito/private window?

We also have some questions:

• It appears from the title ('draw.tech.orange') that you may be using a custom or corporate deployment of draw.io. Is this managed by your organization (e.g., Orange/France Telecom)? If so, the 'Access Denied' issue may be related to your corporate IT configuration rather than draw.io itself — you may need to contact your internal IT support.
• Are you using a personal access token or OAuth to authenticate with GitLab? If using a token, has it expired or been revoked?
• Can you access the same GitLab repository directly (via the GitLab web UI) with the same account without issues?
• Have you tried re-authorizing draw.io's access to your GitLab account by revoking the existing authorization in GitLab (Settings > Applications) and reconnecting?

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_{🤖 This is an automated response to help with initial triage. A human maintainer will review this issue. If you've provided all the requested information, no further action is needed - we'll get back to you soon!}

[davidjgraph]

Sounds like an issue for your IT, we don't know anything about your internal site.