[Admin]: Error: Upload failed; HTTP-Code 500; Failed to upload video file. Please try again.

[YoSiJo]

Description

Preface

I'm just trying to get loops on a Debian 13 LXC container to run and follow this: https://github.com/joinloops/loops-server/blob/main/INSTALLATION.md
It has also worked a lot and I get as far as the website is delivered as desired.
But if I try to upload a video, I get a 500 error.
Unfortunately, I cannot find any helpful error messages from the logs.

Steps to reproduce

Installation

apt update
dpkg-reconfigure locales

apt install \
  htop tmux vim bash-completion sudo curl lnav \
  nginx ssl-cert \
  php php-bcmath php-json php-mbstring php-tokenizer php-xml php-gd \
  php-imagick php-exif php-mysql php-redis php-memcached php-fpm composer \
  mariadb-server redis memcached \
  ffmpeg libavcodec-extra \
  nodejs npm supervisor


mysql --exec="CREATE DATABASE loops CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;"
mysql --exec="CREATE USER 'loops_user'@'localhost' IDENTIFIED BY 'your_secure_password';"
mysql --exec="GRANT ALL PRIVILEGES ON loops.* TO 'loops_user'@'localhost';"
mysql --exec="FLUSH PRIVILEGES;"

cd /opt/
git clone https://github.com/joinloops/loops-server.git
chown -R www-data: ./loops-server
cd loops-server
sudo --user=www-data composer install --no-dev --optimize-autoloader
sudo --user=www-data npm install
sudo --user=www-data npm run build
sudo --user=www-data cp .env.example .env
sudo --user=www-data vim .env
sudo --user=www-data php artisan key:generate
sudo --user=www-data php artisan storage:link
sudo --user=www-data php artisan migrate
sudo --user=www-data php artisan create-admin-account
sudo --user=www-data php artisan passport:keys
sudo --user=www-data php artisan vendor:publish --provider="Laravel\Horizon\HorizonServiceProvider"

chmod -R 755 /opt/loops-server
chmod -R 775 /opt/loops-server/storage
chmod -R 775 /opt/loops-server/bootstrap/cache

vim /etc/crontab
vim /etc/php/8.4/fpm/php.ini
vim /etc/php/8.4/fpm/pool.d/www.conf

vim /etc/supervisor/conf.d/loops-horizon.conf
supervisorctl reread

vim /etc/nginx/sites-enabled/default
nginx -t && systemctl restart nginx.service php8.4-fpm.service

.env

APP_NAME=Loops
APP_ENV=production
APP_KEY=base64:…
APP_DEBUG=true
APP_TIMEZONE=UTC
APP_URL=https://loops.proxmox-02.anoxinon.de

APP_LOCALE=de
APP_FALLBACK_LOCALE=en
APP_FAKER_LOCALE=de_DE

APP_MAINTENANCE_DRIVER=file

PHP_CLI_SERVER_WORKERS=4

BCRYPT_ROUNDS=12

LOG_CHANNEL=daily
LOG_STACK=single
LOG_DEPRECATIONS_CHANNEL=null
LOG_LEVEL=debug

DB_CONNECTION=mysql
DB_HOST=127.0.0.1
DB_PORT=3306
DB_DATABASE=loops
DB_USERNAME=loops_user
DB_PASSWORD=…

SESSION_DRIVER=database
SESSION_LIFETIME=86400
SESSION_ENCRYPT=false
SESSION_PATH=/
SESSION_DOMAIN=null
SESSION_SECURE_COOKIE=true

BROADCAST_CONNECTION=log
FILESYSTEM_DISK=local
QUEUE_CONNECTION=redis

CACHE_DRIVER=redis

CACHE_STORE=database
CACHE_PREFIX=
HORIZON_PREFIX=horizon_

MEMCACHED_HOST=127.0.0.1

REDIS_CLIENT=phpredis
REDIS_HOST=127.0.0.1
REDIS_PASSWORD=null
REDIS_PORT=6379

MAIL_MAILER=smtp
MAIL_HOST=mail.anoxinon.de
MAIL_PORT=587
MAIL_USERNAME=…
MAIL_PASSWORD=…
MAIL_ENCRYPTION=tls
MAIL_AUTO_TLS=true  # STARTTLS (false to bypass)
MAIL_FROM_ADDRESS="…"
MAIL_FROM_NAME="${APP_NAME}"

AWS_ACCESS_KEY_ID=
AWS_SECRET_ACCESS_KEY=
AWS_DEFAULT_REGION=us-east-1
AWS_BUCKET=
AWS_ENDPOINT=
AWS_USE_PATH_STYLE_ENDPOINT=false
AWS_URL=

# Video Processing
FFMPEG_BINARIES=/bin/ffmpeg
FFPROBE_BINARIES=/bin/ffprobe

# Loops Settings
LOOPS_ADMIN_DASHBOARD_AUTOUPDATE=true
LOOPS_REG_MIN_YEARS_OLD=16

# API Rate Limits
LOOPS_API_RATE_LIMITS_ENABLED=true
LOOPS_API_RATE_LIMITS_GUEST_PER_MIN=60
LOOPS_API_RATE_LIMITS_GUEST_PER_HOUR=700
LOOPS_API_RATE_LIMITS_USER_PER_MIN=120
LOOPS_API_RATE_LIMITS_USER_PER_HOUR=3000

VITE_APP_NAME="${APP_NAME}"
VITE_APP_URL="${APP_URL}"

Versionen

• PHP 8.4.21 (cli) (built: May 8 2026 05:56:48) (NTS)
• nodejs: v20.19.2
• npm: 9.2.0
• Redis server v=8.0.2 sha=00000000:0 malloc=jemalloc-5.3.0 bits=64 build=b52b02bf0759f5b4
• mariadb from 11.8.6-MariaDB, client 15.2 for debian-linux-gnu (x86_64) using EditLine wrapper
• ffmpeg version 7.1.4-0+deb13u1 Copyright (c) 2000-2026 the FFmpeg developers
• Composer version 2.8.8 2025-04-04 16:56:46
• supervisord: 4.2.5
• memcached 1.6.38
• nginx version: nginx/1.26.3

nginx config

/etc/nginx/sites-enabled/default

server {
        listen 80 default_server;
        listen [::]:80 default_server;

        # SSL configuration
        #
        listen 443 ssl default_server;
        listen [::]:443 ssl default_server;
        #
        # Note: You should disable gzip for SSL traffic.
        # See: https://bugs.debian.org/773332
        #
        # Read up on ssl_ciphers to ensure a secure configuration.
        # See: https://bugs.debian.org/765782
        #
        # Self signed certs generated by the ssl-cert package
        # Don't use them in a production server!
        #
        include snippets/snakeoil.conf;

    root /opt/loops-server/public;
    
    add_header X-Frame-Options "SAMEORIGIN";
    add_header X-Content-Type-Options "nosniff";
    
    index index.php;
    
    charset utf-8;
    
    # Handle large video uploads
    client_max_body_size 100M;
    client_body_buffer_size 128k;
    client_body_in_file_only clean;
    client_body_temp_path /var/lib/nginx/body;
 
    location / {
        try_files $uri $uri/ /index.php?$query_string;
    }
    
    location = /favicon.ico { access_log off; log_not_found off; }
    location = /robots.txt  { access_log off; log_not_found off; }
    
    error_page 404 /index.php;
    
    location ~ \.php$ {
        fastcgi_pass unix:/var/run/php/php-fpm.sock;
        fastcgi_param SCRIPT_FILENAME $realpath_root$fastcgi_script_name;
        include fastcgi_params;
        fastcgi_hide_header X-Powered-By;


        # Ergänzen Sie diese 4 Zeilen für große Uploads:
        fastcgi_read_timeout 600;
        fastcgi_connect_timeout 600;
        fastcgi_send_timeout 600;
        fastcgi_request_buffering off;

        # Ergänzen Sie diese Puffer-Werte:
        fastcgi_buffers 16 16k;
        fastcgi_buffer_size 32k;
    }
}

Analyse

tail --lines=0 --follow \
  /var/log/php8.4-fpm.log \
  /var/log/nginx/error.log \
  /var/log/nginx/access.log \
  /opt/loops-server/storage/logs/laravel-2026-05-22.log
==> /var/log/php8.4-fpm.log <==

==> /var/log/nginx/error.log <==

==> /var/log/nginx/access.log <==

==> /opt/loops-server/storage/logs/laravel-2026-05-22.log <==

==> /var/log/nginx/access.log <==
2a0a:…:2f41 - - [22/May/2026:20:42:25 +0000] "POST /api/v1/studio/upload HTTP/1.1" 500 111 "https://loops.proxmox-02.anoxinon.de/studio/upload" "Mozilla/5.0 (X11; Linux x86_64; rv:151.0) Gecko/20100101 Firefox/151.0"

Results

I also tried to find what with journald and php error logs, but unfortunately until now, no single error message found that will help me here.

Loops version

main

Acknowledgements

Yes

[dansup]

@YoSiJo Did you setup the S3 env variables?

[YoSiJo]

You meen this stuff?

AWS_ACCESS_KEY_ID=
AWS_SECRET_ACCESS_KEY=
AWS_DEFAULT_REGION=us-east-1
AWS_BUCKET=
AWS_ENDPOINT=
AWS_USE_PATH_STYLE_ENDPOINT=false
AWS_URL=

No, that's like INSTALL.md inside, by the command: cp .env.example .env

I assumed that the value FILESYSTEM_DISK=local ensures that the undefined AWS values are ignored.

I change to this:

#AWS_ACCESS_KEY_ID=
#AWS_SECRET_ACCESS_KEY=
#AWS_DEFAULT_REGION=us-east-1
#AWS_BUCKET=
#AWS_ENDPOINT=
#AWS_USE_PATH_STYLE_ENDPOINT=false
#AWS_URL=

sudo -u www-data php /opt/loops-server/artisan config:clear; nginx -t && systemctl restart nginx.service php8.4-fpm.service

But same problem; Is more necessary?