Merge pull request #1315 from max-svistunov/lcore-1457-contrib-guide-bug-reporting

LCORE-1457 Add SUPPORT.md, which appears with info when opening a GH issue

Author: tisnik

.github/ISSUE_TEMPLATE/bug_report.md

@@ -8,7 +8,7 @@ assignees: ''
 
 # Bug Description
 
-## **Output of `OLS` version**
+## **Lightspeed Stack version**
 
 ## **Describe the bug**
 

SUPPORT.md

@@ -0,0 +1,6 @@
+# Reporting bugs
+
+* **External contributors**: Open a [GitHub Issue](https://github.com/lightspeed-core/lightspeed-stack/issues/new?template=bug_report.md) using the bug report template. For urgent issues, tag @tisnik in the issue.
+* **Red Hat contributors**: File a bug in [Jira](https://issues.redhat.com) under the Lightspeed Core (LCORE) project. For urgent issues, ping `@ls-core-team` on Slack in the `#forum-lightspeed` channel.
+
+In both cases, include: steps to reproduce, expected vs. actual behavior, and the Lightspeed Stack version.