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docs(troubleshoot): clarify pro feature license error is not a paywall#2314

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djwfyi merged 1 commit into
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DOC-1520/pro-error
Jun 25, 2026
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docs(troubleshoot): clarify pro feature license error is not a paywall#2314
djwfyi merged 1 commit into
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DOC-1520/pro-error

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@djwfyi djwfyi commented Jun 18, 2026

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Content Description

Adds a troubleshooting page explaining that the "vCluster pro feature" error is an image-plus-license configuration problem (Pro image plus the vcluster-platform-api-key Secret), not a paywall, with the in-place repair via vcluster platform add vcluster. Also adds a supporting callout and qualifies the graceful-degradation note on the OSS vs Free tier page.

Engineering priority: MEDIUM (The error reads like a paywall, but it's really a mismatch of image and Secret)
Requested reviewer/team: Support, Platform team
Deadline: Docs will merge this if no identified issues on June 25, 2026

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Closes DOC-1520

Related engineering ask to fix the message at the source: ENGPLAT-718

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Add a troubleshooting page explaining that the "vCluster pro feature"
error is an image-plus-license configuration problem, not a paywall, and
document the in-place repair via vcluster platform add vcluster. Add a
supporting callout and qualify the graceful-degradation note in the OSS
vs Free tier page.

Closes DOC-1520

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
@djwfyi djwfyi requested a review from a team as a code owner June 18, 2026 17:41
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@djwfyi djwfyi self-assigned this Jun 18, 2026
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@djwfyi djwfyi merged commit 92f8653 into main Jun 25, 2026
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@djwfyi djwfyi deleted the DOC-1520/pro-error branch June 25, 2026 13:38
djwfyi pushed a commit that referenced this pull request Jun 25, 2026
…a paywall (#2314) (#2330)

* Backport: Copy vcluster/introduction/oss-vs-free.mdx to vcluster_versioned_docs/version-0.35.0/introduction/oss-vs-free.mdx

* Backport: Copy vcluster/troubleshoot/pro-feature-license-error.mdx to vcluster_versioned_docs/version-0.35.0/troubleshoot/pro-feature-license-error.mdx
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