tickets/Flaskapp.py at master · makerobos/tickets · GitHub

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
from flask import Flask, jsonify, request, Response
import requests
import json
from fuzzywuzzy import fuzz
from fuzzywuzzy import process


url = 'https://<subdomain>.zendesk.com/api/v2/tickets.json'
user = '<useremail>/token'
pwd = 'sfd6aTgkX94Cq7HxB9wczYMjl5XB5nncNZ9LjH8J'
# define app using Flask
app = Flask(__name__)


@app.route('/getticket/', methods=['GET'])
def get():
    id = request.args.get('TicketID')
    email = request.args.get('Email')
    particular_Problem = request.args.get('particular_Problem')
    if id:
        url = 'https://puneetmakerobos.zendesk.com/api/v2/tickets/' + id + '.json'
        response = requests.get(url, auth=(user, pwd))
        if response.status_code == 404:
            return jsonify({
                "entries": [
                    {
                        "template_type": "message",
                        "message": "This is Not A Registered ID "
                    }
                ]
            })
        if response:
            return jsonify({
                "entries": [
                    {
                        "template_type": "message",
                        "message": '''<table border=1 style="text-align:center;"><tr><td colspan="2">Details:-</td></tr><tr><td>Your Problem</td><td style="padding:5px";>''' + (response.json()["ticket"]["description"]) + '''</td></tr><tr><td>Status is</td><td style="padding:5px";>''' + (response.json()["ticket"]["status"]) + '''</td></tr></table>'''
                    }
                ]
            })
    elif particular_Problem and email:

        query = particular_Problem
        url = 'https://puneetmakerobos.zendesk.com/api/v2/tickets.jsonn?external_id=' + email + ''
        response = requests.get(url, auth=(user, pwd))
        final_list = []
        _map = {}
        for ticket in response.json()['tickets']:
            _map[ticket['description']] = ticket
            final_list.append(ticket["description"])
        a = process.extractOne(query, final_list)[0]
        return jsonify({
              "entries":[
                {
                  "template_type": "message",
                  "message": '''<table border=1 style="text-align:center;"><tr><td>Problem</td><td>''' + particular_Problem + '''</td></tr><tr><td>Status</td><td>''' + _map[a]["status"] + '''</td></tr></table>'''
                }
              ]
            })

    elif email:
        url = 'https://puneetmakerobos.zendesk.com/api/v2/tickets.jsonn?external_id=' + email + ''
        response = requests.get(url, auth=(user, pwd))
        open_List = []
        pending_List = []
        solved_List = []
        for a in response.json()['tickets']:
            if a["status"] == 'open':
                open_List.append('open')
            if a["status"] == 'pending':
                pending_List.append('pending')
            if a["status"] == 'solved':
                solved_List.append('solved')
        total_Open = len(open_List)
        total_pending = len(pending_List)
        total_solved = len(solved_List)
        if len(response.json()['tickets']):
            return jsonify({
                "entries": [
                    {
                        "template_type": "message",
                        "message": '''<table border=1 style="text-align:center;"><tr><td>Submit as Open</td><td>''' + str(
                            total_Open) + '''</td></tr><tr><td>Submit as Pending</td><td>''' + str(total_pending) + '''</td></tr><tr><td>Submit as Solved</td><td>''' + str(total_solved) + '''</td></tr></table>
                                    '''
                    }
                ]
            })
        else:
            return jsonify({
                "entries": [
                    {
                        "template_type": "message",
                        "message": "Nothing Found"
                    }
                ]
            })

@app.route('/postticket/', methods=['POST'])
def post():
    problem = request.form.get('Problem')
    Name = request.form.get('Name')
    mail = request.form.get('Mail')
    final_subject = Name +' Having an Issue'
    data = {"ticket": {"subject": final_subject, "comment": {"body": problem}, "external_id": mail}}
    response = requests.post(url, auth=(user, pwd), headers={"Content-Type": "application/json"}, data=json.dumps(data))
    return jsonify({
        "entries": [
            {
                "template_type": "message",
                "message": '''<table border=1 style="text-align:center;"><tr><td colspan="2">Note This Id For Future Reference</td></tr><tr><td>Ticket ID
                           </td><td>'''+format((response.json()["ticket"]["id"]))+'''</td></tr><tr><td>Your Email</td><td>'''+mail+'''</td></tr><tr><td>Pro
                           blem</td><td>'''+problem+'''</td></tr><tr><td>Created At</td><td>'''+format((response.json()["ticket"]["created_at"]))+'''</td>
                           </tr><td>Assignee Id</td><td>'''+format((response.json()["ticket"]["assignee_id"]))+'''</td></table>'''
            }
        ]
    })
# run app on Port No 8000 in debug mode
if __name__ == '__main__':
    app.run(debug=True, port=8000)