diff --git a/source/product-overview/faq-enterprise.rst b/source/product-overview/faq-enterprise.rst index d717ed26310..24439d11020 100644 --- a/source/product-overview/faq-enterprise.rst +++ b/source/product-overview/faq-enterprise.rst @@ -100,7 +100,7 @@ One example is Wargaming, one of the world's largest real-time online video game What happens when the Enterprise Edition subscription expires? -------------------------------------------------------------- -Sixty days prior to expiry, Mattermost system administrators receive notifications that the Enterprise Edition license key will expire on the anniversary of its purchase. After expiry, there is a 10-day grace period to upload a new license key. After the grace period, Enterprise features will be disabled. At any time, Enterprise Edition can be downgraded to the free Team Edition without data loss by switching off any Enterprise features enabled and then removing the license key. +Sixty days prior to expiry, Mattermost system administrators receive notifications that their license key will expire on the anniversary of its purchase. After expiry, paid features will be disabled. At any time, administrators can downgrade servers using Professional, Enterprise, or Enterprise Advanced licenses to Mattermost Entry without data loss by disabling paid features and removing the license key. How does the licensing key work? -------------------------------- diff --git a/source/product-overview/self-hosted-subscriptions.rst b/source/product-overview/self-hosted-subscriptions.rst index b4df675d39f..2cfa9cd7fba 100644 --- a/source/product-overview/self-hosted-subscriptions.rst +++ b/source/product-overview/self-hosted-subscriptions.rst @@ -113,24 +113,17 @@ How long does it take to renew a subscription? Once you’ve started the renewal process, we'll be in contact with you to confirm your order and send you the order form. There may be additional paperwork required. Once we have the signed order form and (if applicable) the necessary paperwork from you, we're able to process the renewal and issue your license key within 24 hours. -What happens to my subscription if I don't renew in time? -~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ - -If you don't renew within the 60-day renewal period, a 10-day grace period is provided. During this period your Mattermost installation runs as normal, with full access to commercial features. During the grace period, the notification banner is not dismissable. - -When the grace period expires, your Mattermost Professional, Enterprise, or Enterprise Advanced plan is downgraded to the Free plan and other plan features are disabled. - What happens when my subscription expires? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -If you don't renew within the 10-day grace period, your Mattermost version is automatically downgraded to Free plan so you can still access and use Mattermost. However, subscription features will no longer be available, and if you are currently using them, the functionality will no longer be accessible. +If you don't renew before your subscription expires, your server is automatically downgraded to :doc:`Mattermost Entry `. Users can still access and use Mattermost; however, paid features will no longer be available. When you renew, the subscription features will become available with the previous configuration (provided no action such as user migration has been taken). Why can't I dismiss the expiry notification banner? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -If there's a red expiry announcement banner stating: "Enterprise license is expired and some features may be disabled. Please contact your system admin for details." it means your grace period has expired. This announcement banner persists until the license is renewed, and is visible to all users. +If there's a red expiry announcement banner stating ``Enterprise license is expired and some features may be disabled. Please contact your system admin for details.``, it means your subscription has expired. This announcement banner persists until the license is renewed, and is visible to all users. Once a new license is applied, the banner will no longer be visible. diff --git a/source/product-overview/unsupported-legacy-releases.md b/source/product-overview/unsupported-legacy-releases.md index 6f28fec68b4..d2d0d8920cb 100644 --- a/source/product-overview/unsupported-legacy-releases.md +++ b/source/product-overview/unsupported-legacy-releases.md @@ -6540,9 +6540,6 @@ If you upgrade from a release earlier than 5.23, please read the other [Importan ### Improvements -#### Enterprise Edition (EE) - - Grace period after Enterprise Edition subscription expires was reduced from 15 days to 10 days. Moreover, Enterprise features are now disabled immediately after the grace period is over, instead of only after a server restart. Please see https://mattermost.com/pricing/#faq for more details. - #### User Interface (UI) - Added a count for pinned posts header icon. - Added the ability to view user profile pop-over when clicking the profile picture or username from the **View Members** and **Manage Members** modals.