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content/en/docs/support/escalation-management-process.md

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## Escalating Outages
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Before opening an escalation, it is important to check to see if there is currently an ongoing platform outage. Please check the [status page](status.mendix.com) and see if there are any alerts posted. In the case of an outage, you need to subscribe to that ongoing platform outage to receive updates about it. If you choose to escalate during an outage, Mendix Support acknowledges the escalation, confirms it’s a known issue we are actively working on, and then closes or deprioritizes the escalation while keeping the ticket open until the issue is resolved. Feel free to reach out via phone or a ticket to receive an update on the status of the outage.
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Before opening an escalation, it is important to check to see if there is currently an ongoing platform outage. Please check the [status page](https://status.mendix.com/) and see if there are any alerts posted. In the case of an outage, you need to subscribe to that ongoing platform outage to receive updates about it. If you choose to escalate during an outage, Mendix Support acknowledges the escalation, confirms it’s a known issue we are actively working on, and then closes or deprioritizes the escalation while keeping the ticket open until the issue is resolved. Feel free to reach out via phone or a ticket to receive an update on the status of the outage.

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