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| 1 | +Delivered-To: foobar@example.com |
| 2 | +Date: Tue, 19 Dec 2023 13:54:45 -0800 (PST) |
| 3 | +From: Equinix Network Maintenance <no-reply@equinix.com> |
| 4 | +Reply-To: <no-reply@equinix.com> |
| 5 | +Message-ID: <xxx@xxx.service-now.com> |
| 6 | +Subject: CANCELLED - Remedial 3rd Party Dark Fiber OTDR testing between SV2 and SV8 - SV Metro Area Network Maintenance - 19-DEC-2023 [CHG0031000] |
| 7 | +MIME-Version: 1.0 |
| 8 | +Content-Type: multipart/mixed; boundary="----=_Part_123455_12375292.1234567" |
| 9 | +Precedence: bulk |
| 10 | +Auto-Submitted: auto-generated |
| 11 | +X-ServiceNow-Generated: true |
| 12 | + |
| 13 | +------=_Part_123455_12375292.1234567 |
| 14 | +Content-Type: multipart/alternative; boundary="----=_Part_123456_54321.1234567" |
| 15 | +
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| 16 | +------=_Part_123456_54321.1234567 |
| 17 | +Content-Transfer-Encoding: quoted-printable |
| 18 | +Content-Type: text/plain; charset=UTF-8 |
| 19 | +
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| 26 | +
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| 27 | +=C2=A0=C2=A0=C2=A0 |
| 28 | +=C2=A0Dear Equinix Customers,=C2=A0 |
| 29 | +=C2=A0 |
| 30 | +The notification indicating maintenance on the systems below has been cance= |
| 31 | +lled. Any follow up or new system maintenance requests will follow our stan= |
| 32 | +dard notification protocol. |
| 33 | +=C2=A0=C2=A0=C2=A0 |
| 34 | + **************************************************************************= |
| 35 | +*** |
| 36 | +From: Equinix Network Maintenance <no-reply@equinix.com> |
| 37 | +Sent: 2023-12-18 23:23:55 |
| 38 | +Subject: Remedial 3rd Party Dark Fiber OTDR testing between SV2 and SV8 - S= |
| 39 | +V Metro Area Network Maintenance - 19-DEC-2023 [CHG0031000] |
| 40 | +=C2=A0=C2=A0=C2=A0 |
| 41 | +=C2=A0Dear Equinix Customers,=C2=A0 |
| 42 | +=C2=A0 |
| 43 | +DATE: 19-DEC-2023 - 19-DEC-2023 |
| 44 | +
|
| 45 | +SPAN: 19-DEC-2023 - 19-DEC-2023 |
| 46 | +
|
| 47 | +LOCAL: TUESDAY, 19 DEC 14:00 - TUESDAY, 19 DEC 18:00 |
| 48 | +UTC: TUESDAY, 19 DEC 22:00 - WEDNESDAY, 20 DEC 02:00 |
| 49 | +
|
| 50 | +IBX(s): SV2, SV8 |
| 51 | +=C2=A0 |
| 52 | +DESCRIPTION: Please be advised that one of our dark fiber providers will be= |
| 53 | + performing a planned maintenance activity. |
| 54 | +
|
| 55 | +EXPECTED SERVICE IMPACT:=20 |
| 56 | +1. Unprotected Metro Connect (MC) circuits or Metro Remote ports will exper= |
| 57 | +ience service interruption. |
| 58 | +2. Protected Metro Connect circuits will experience multiple switching hits= |
| 59 | + as traffic switches to protection path. |
| 60 | +3. One of your Dual Diverse Metro Connect circuits will experience port dow= |
| 61 | +ntime of up to 60 Minutes while Redundant circuits will not be affected. |
| 62 | +4. Equinix Fabric Metro Remote Port will experience service interruption. |
| 63 | +5. Network Edge circuits will experience service interruption. |
| 64 | +
|
| 65 | +EXPECTED DURATION:=20 |
| 66 | +1.Up to 60 minutes for Unprotected MC |
| 67 | +2.Up to 15 minutes for one of your Dual Diverse MC |
| 68 | +3.Up to 15 minutes for Equinix Fabric Metro Remote ports |
| 69 | +4.Up to 15 minutes for Network Edge circuits=C2=A0 |
| 70 | +=C2=A0 |
| 71 | +PRODUCTS: Metro Connect=C2=A0 |
| 72 | +=C2=A0 |
| 73 | +IMPACT: Loss of redundancy to your service |
| 74 | +=C2=A0 |
| 75 | +RECOMMENDED ACTION: Please be advised that one of our dark fiber providers = |
| 76 | +will be performing a planned maintenance activity. |
| 77 | +
|
| 78 | +EXPECTED SERVICE IMPACT:=20 |
| 79 | +1. Unprotected Metro Connect (MC) circuits or Metro Remote ports will exper= |
| 80 | +ience service interruption. |
| 81 | +2. Protected Metro Connect circuits will experience multiple switching hits= |
| 82 | + as traffic switches to protection path. |
| 83 | +3. One of your Dual Diverse Metro Connect circuits will experience port dow= |
| 84 | +ntime of up to 60 Minutes while Redundant circuits will not be affected. |
| 85 | +4. Equinix Fabric Metro Remote Port will experience service interruption. |
| 86 | +5. Network Edge circuits will experience service interruption. |
| 87 | +
|
| 88 | +EXPECTED DURATION:=20 |
| 89 | +1.Up to 60 minutes for Unprotected MC |
| 90 | +2.Up to 15 minutes for one of your Dual Diverse MC |
| 91 | +3.Up to 15 minutes for Equinix Fabric Metro Remote ports |
| 92 | +4.Up to 15 minutes for Network Edge circuits |
| 93 | +=C2=A0 |
| 94 | +
|
| 95 | +Impacted Assets |
| 96 | +
|
| 97 | +Equinix Connect |
| 98 | +
|
| 99 | +Account #ProductIBXService Serial # |
| 100 | +555555Equinix ConnectSV82345678 |
| 101 | +
|
| 102 | +=C2=A0 |
| 103 | +We apologize for any inconvenience you may experience during this activity.= |
| 104 | + Your cooperation and understanding are=C2=A0greatly appreciated. |
| 105 | +=C2=A0 |
| 106 | +Please do not reply to this email address. If you have any questions or con= |
| 107 | +cerns regarding this notification, please log a network ticket via the Equi= |
| 108 | +nix Customer Portal or contact Global Service Desk and quote the ticket ref= |
| 109 | +erence. |
| 110 | +=C2=A0 |
| 111 | +Equinix is available to answer questions, provide up-to-date status informa= |
| 112 | +tion or additional details regarding the maintenance. Please reference CHG0= |
| 113 | +031000.=C2=A0 |
| 114 | +=C2=A0=C2=A0=C2=A0 |
| 115 | +
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| 128 | +
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| 129 | +Service Insight | Notification Preferences | Equinix Status Page | Support = |
| 130 | +Case=20 |
| 131 | +
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| 132 | + Glossary of terms | Equinix Customer Portal=20 |
| 133 | +
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| 134 | +
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| 135 | +
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| 136 | +
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| 144 | +
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| 145 | +Equinix | Legal | Privacy =20 |
| 146 | + =E2=80=AF =E2=80=AF =E2=80=AF =20 |
| 147 | +
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| 153 | +------=_Part_123456_54321.1234567 |
| 154 | +Content-Transfer-Encoding: quoted-printable |
| 155 | +Content-Type: text/html; charset=UTF-8 |
| 156 | + |
| 157 | +<html><head></head><body><table style=3D"border-collapse: collapse; margin:= |
| 158 | + auto;border:1px solid #CFCFCF" border=3D"1" width=3D"700" cellspacing=3D"0= |
| 159 | +" cellpadding=3D"0" align=3D"center"><tbody><tr><td><table border=3D"0" sty= |
| 160 | +le=3D"width: 100%;"> |
| 161 | +<tbody> |
| 162 | +<tr> |
| 163 | +<td height=3D"111" style=3D"text-align: center;"><img src=3D"http://info.eq= |
| 164 | +uinix.com/rs/equinixinc/images/banner-network-maintenance.gif" alt=3D"Meet = |
| 165 | +Equinix" width=3D"700" height=3D"115" border=3D"0"></td> |
| 166 | +</tr> |
| 167 | +</tbody> |
| 168 | +</table><table style=3D"border-collapse: collapse; margin: auto;" border=3D= |
| 169 | +"0" width=3D"700" cellspacing=3D"0" cellpadding=3D"0" align=3D"center"><tbo= |
| 170 | +dy><tr><td> </td><td> </td><td> </td></tr><tr><td width=3D"3= |
| 171 | +0"> </td><td width=3D"642"><span style=3D"font-family: arial, helvetic= |
| 172 | +a, sans-serif; font-size: 10pt;">Dear Equinix Customers, </span><br><s= |
| 173 | +pan style=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;">&= |
| 174 | +nbsp;</span><br><span style=3D"font-family: arial, helvetica, sans-serif; f= |
| 175 | +ont-size: 10pt;">The notification indicating maintenance on the systems bel= |
| 176 | +ow has been cancelled. Any follow up or new system maintenance requests wil= |
| 177 | +l follow our standard notification protocol.</span></td></tr><tr style=3D"h= |
| 178 | +eight: 15.4px;"><td style=3D"height: 15.4px;"> </td><td style=3D"heigh= |
| 179 | +t: 15.4px;"> </td><td style=3D"height: 15.4px;"> </td></tr></tbod= |
| 180 | +y></table><table style=3D"margin: auto; word-break: break-word; border-coll= |
| 181 | +apse: collapse; font-family: arial, helvetica, sans-serif; font-size: 10pt;= |
| 182 | +" width=3D"700" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" bgcolo= |
| 183 | +r=3D"#FFFFFF"><tbody><tr><td width=3D"30"> </td><td>******************= |
| 184 | +***********************************************************<br>From: Equini= |
| 185 | +x Network Maintenance <no-reply@equinix.com><br>Sent: 2023-12-18 23:2= |
| 186 | +3:55<br>Subject: Remedial 3rd Party Dark Fiber OTDR testing between SV2 and= |
| 187 | + SV8 - SV Metro Area Network Maintenance - 19-DEC-2023 [CHG0031000]</td></t= |
| 188 | +r></tbody></table><table style=3D"border-collapse: collapse; margin: auto; = |
| 189 | +height: 327.85px;" border=3D"0" width=3D"700" cellspacing=3D"0" cellpadding= |
| 190 | +=3D"0" align=3D"center"><tbody><tr style=3D"height: 15.4px;"><td style=3D"h= |
| 191 | +eight: 15.4px; width: 29.7px;"> </td><td style=3D"height: 15.4px; widt= |
| 192 | +h: 637.375px;"> </td><td style=3D"height: 15.4px; width: 29.725px;">&n= |
| 193 | +bsp;</td></tr><tr style=3D"height: 297.05px;"><td style=3D"height: 297.05px= |
| 194 | +; width: 29.7px;" width=3D"30"> </td><td style=3D"height: 297.05px; wi= |
| 195 | +dth: 637.375px;" width=3D"642"><span style=3D"font-family: arial, helvetica= |
| 196 | +, sans-serif; font-size: 10pt;">Dear Equinix Customers, </span><br><sp= |
| 197 | +an style=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;">&n= |
| 198 | +bsp;</span><br><span style=3D"font-family: arial, helvetica, sans-serif; fo= |
| 199 | +nt-size: 10pt;"><strong>DATE:</strong> 19-DEC-2023 - 19-DEC-2023</span><br>= |
| 200 | +<span style=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;"= |
| 201 | +><br><b>SPAN: 19-DEC-2023 - 19-DEC-2023</b><br><br><b>LOCAL: </b>TUESDAY, 1= |
| 202 | +9 DEC 14:00 - TUESDAY, 19 DEC 18:00<br><b>UTC: </b>TUESDAY, 19 DEC 22:00 - = |
| 203 | +WEDNESDAY, 20 DEC 02:00<br></span><br><span style=3D"font-family: arial, he= |
| 204 | +lvetica, sans-serif; font-size: 10pt;"><b>IBX(s): </b>SV2, SV8</span><br><s= |
| 205 | +pan style=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;">&= |
| 206 | +nbsp;</span><br><span style=3D"font-family: arial, helvetica, sans-serif; f= |
| 207 | +ont-size: 10pt;"><strong>DESCRIPTION:</strong> Please be advised that one o= |
| 208 | +f our dark fiber providers will be performing a planned maintenance activit= |
| 209 | +y. |
| 210 | +<br> |
| 211 | +<br>EXPECTED SERVICE IMPACT:=20 |
| 212 | +<br>1. Unprotected Metro Connect (MC) circuits or Metro Remote ports will e= |
| 213 | +xperience service interruption. |
| 214 | +<br>2. Protected Metro Connect circuits will experience multiple switching = |
| 215 | +hits as traffic switches to protection path. |
| 216 | +<br>3. One of your Dual Diverse Metro Connect circuits will experience port= |
| 217 | + downtime of up to 60 Minutes while Redundant circuits will not be affected= |
| 218 | +. |
| 219 | +<br>4. Equinix Fabric Metro Remote Port will experience service interruptio= |
| 220 | +n. |
| 221 | +<br>5. Network Edge circuits will experience service interruption. |
| 222 | +<br> |
| 223 | +<br>EXPECTED DURATION:=20 |
| 224 | +<br>1.Up to 60 minutes for Unprotected MC |
| 225 | +<br>2.Up to 15 minutes for one of your Dual Diverse MC |
| 226 | +<br>3.Up to 15 minutes for Equinix Fabric Metro Remote ports |
| 227 | +<br>4.Up to 15 minutes for Network Edge circuits </span><br><span sty= |
| 228 | +le=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;"> </= |
| 229 | +span><br><span style=3D"font-family: arial, helvetica, sans-serif; font-siz= |
| 230 | +e: 10pt;"><strong>PRODUCTS:</strong> Metro Connect </span><br><span st= |
| 231 | +yle=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;"> <= |
| 232 | +/span><br><span style=3D"font-family: arial, helvetica, sans-serif; font-si= |
| 233 | +ze: 10pt;"><strong>IMPACT:</strong> Loss of redundancy to your service</spa= |
| 234 | +n><br><span style=3D"font-family: arial, helvetica, sans-serif; font-size: = |
| 235 | +10pt;"> </span><br><span style=3D"font-family: arial, helvetica, sans-= |
| 236 | +serif; font-size: 10pt;"><strong>RECOMMENDED ACTION:</strong> Please be adv= |
| 237 | +ised that one of our dark fiber providers will be performing a planned main= |
| 238 | +tenance activity. |
| 239 | +<br> |
| 240 | +<br>EXPECTED SERVICE IMPACT:=20 |
| 241 | +<br>1. Unprotected Metro Connect (MC) circuits or Metro Remote ports will e= |
| 242 | +xperience service interruption. |
| 243 | +<br>2. Protected Metro Connect circuits will experience multiple switching = |
| 244 | +hits as traffic switches to protection path. |
| 245 | +<br>3. One of your Dual Diverse Metro Connect circuits will experience port= |
| 246 | + downtime of up to 60 Minutes while Redundant circuits will not be affected= |
| 247 | +. |
| 248 | +<br>4. Equinix Fabric Metro Remote Port will experience service interruptio= |
| 249 | +n. |
| 250 | +<br>5. Network Edge circuits will experience service interruption. |
| 251 | +<br> |
| 252 | +<br>EXPECTED DURATION:=20 |
| 253 | +<br>1.Up to 60 minutes for Unprotected MC |
| 254 | +<br>2.Up to 15 minutes for one of your Dual Diverse MC |
| 255 | +<br>3.Up to 15 minutes for Equinix Fabric Metro Remote ports |
| 256 | +<br>4.Up to 15 minutes for Network Edge circuits</span><br><span style=3D"= |
| 257 | +font-family: arial, helvetica, sans-serif; font-size: 10pt;"> </span><= |
| 258 | +br><span style=3D"font-family: arial, helvetica, sans-serif; font-size: 10p= |
| 259 | +t;"><br><table style=3D"border-collapse: collapse;height:40px;" border=3D"0= |
| 260 | +" cellspacing=3D"0" cellpadding=3D"0"><tbody><tr><td><span style=3D"text-de= |
| 261 | +coration: underline;"><strong>Impacted Assets</strong></span></td></tr></tb= |
| 262 | +ody></table><br><div style=3D"text-decoration:underline;"><b>Equinix Connec= |
| 263 | +t</b></div><br><table style=3D"border-collapse: collapse; width: 99%;" bord= |
| 264 | +er=3D"1"><tbody><tr><th style=3D"width: 25%;">Account #</th><th style=3D"wi= |
| 265 | +dth: 25%;">Product</th><th style=3D"width: 25%;">IBX</th><th style=3D"width= |
| 266 | +: 25%;">Service Serial #</th></tr><tr><td style=3D"text-align: center;">555= |
| 267 | +555</td><td style=3D"text-align: center;">Equinix Connect</td><td style=3D"= |
| 268 | +text-align: center;">SV8</td><td style=3D"text-align: center;">2345678</td= |
| 269 | +></tr></tbody></table></span><br><span style=3D"font-family: arial, helveti= |
| 270 | +ca, sans-serif; font-size: 10pt;"> </span><br><span style=3D"font-fami= |
| 271 | +ly: arial, helvetica, sans-serif; font-size: 10pt;">We apologize for any in= |
| 272 | +convenience you may experience during this activity. Your cooperation and u= |
| 273 | +nderstanding are greatly appreciated.</span><br><span style=3D"font-fa= |
| 274 | +mily: arial, helvetica, sans-serif; font-size: 10pt;"> </span><br><spa= |
| 275 | +n style=3D"font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ple= |
| 276 | +ase do not reply to this email address. If you have any questions or concer= |
| 277 | +ns regarding this notification, please log a network ticket via the Equinix= |
| 278 | + Customer Portal or contact Global Service Desk and quote the ticket refere= |
| 279 | +nce.</span><br><span style=3D"font-family: arial, helvetica, sans-serif; fo= |
| 280 | +nt-size: 10pt;"> </span><br><span style=3D"font-family: arial, helveti= |
| 281 | +ca, sans-serif; font-size: 10pt;">Equinix is available to answer questions,= |
| 282 | + provide up-to-date status information or additional details regarding the = |
| 283 | +maintenance. Please reference CHG0031000.</span></td><td style=3D"height: 2= |
| 284 | +97.05px; width: 29.725px;" width=3D"30"> </td></tr><tr style=3D"height= |
| 285 | +: 15.4px;"><td style=3D"height: 15.4px; width: 29.7px;"> </td><td styl= |
| 286 | +e=3D"height: 15.4px; width: 637.375px;"> </td><td style=3D"height: 15.= |
| 287 | +4px; width: 29.725px;"> </td></tr></tbody></table><table width=3D"700"= |
| 288 | + cellspacing=3D"0" cellpadding=3D"0" align=3D"center"> |
| 289 | +<tbody> |
| 290 | +<tr> |
| 291 | +<td height=3D"20"><img src=3D"http://na-g.marketo.com/rs/equinixinc/images/= |
| 292 | +Event_Offering-seperator.jpg" width=3D"700" height=3D"20" style=3D"display:= |
| 293 | + block; margin-left: auto; margin-right: auto;"></td> |
| 294 | +</tr> |
| 295 | +</tbody> |
| 296 | +</table> |
| 297 | +<table width=3D"700" cellspacing=3D"0" cellpadding=3D"0" align=3D"center"> |
| 298 | +<tbody> |
| 299 | +<tr> |
| 300 | +<td> |
| 301 | +<p style=3D"text-align: center;"></p> |
| 302 | +<p style=3D"text-align: center; font-family: Arial, Helvetica, sans-serif; = |
| 303 | +color: #00a3e0;"><span style=3D"font-size: 10pt; color: #707073;"><a href= |
| 304 | +=3D"https://customerportal.equinix.com/cid/" target=3D"_blank" style=3D"col= |
| 305 | +or: #00a3e0;" rel=3D"noopener">Service Insight </a>| <a href=3D"https://cus= |
| 306 | +tomerportal.equinix.com/ecp/user/notifications" target=3D"_blank" rel=3D"no= |
| 307 | +opener" style=3D"color: #00a3e0;">Notification Preferences</a> | <a href=3D= |
| 308 | +"https://status.equinix.com" target=3D"_blank" rel=3D"noopener" style=3D"co= |
| 309 | +lor: #00a3e0;">Equinix Status Page</a> | <a href=3D"https://customerportal.= |
| 310 | +equinix.com/ecp/casemanagement" target=3D"_blank" rel=3D"noopener" style=3D= |
| 311 | +"color: #00a3e0;">Support Case</a> </span></p> |
| 312 | +<p style=3D"text-align: center; font-family: Arial, Helvetica, sans-serif; = |
| 313 | +color: #707073;"><span style=3D"font-size: 10pt;"> <a href=3D"https://= |
| 314 | +www.equinix.com/welcome-guide/glossary" target=3D"_blank" rel=3D"noopener" = |
| 315 | +style=3D"color: #00a3e0;">Glossary of terms</a> | <a href=3D"https://custom= |
| 316 | +erportal.equinix.com" target=3D"_blank" rel=3D"noopener" style=3D"color: #0= |
| 317 | +0a3e0;">Equinix Customer Portal</a> </span></p> |
| 318 | +<p style=3D"text-align: center;"></p> |
| 319 | +</td> |
| 320 | +</tr> |
| 321 | +</tbody> |
| 322 | +</table> |
| 323 | +<table width=3D"700" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" s= |
| 324 | +tyle=3D"height: 22.3958px;"> |
| 325 | +<tbody> |
| 326 | +<tr style=3D"height: 22.3958px;"> |
| 327 | +<td width=3D"10px;" td=3D""></td> |
| 328 | +<td width=3D"10px;"></td> |
| 329 | +</tr> |
| 330 | +</tbody> |
| 331 | +</table></td></tr></tbody></table></body></html> |
| 332 | +------=_Part_123456_54321.1234567-- |
| 333 | +------=_Part_123455_12375292.1234567-- |
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