multilingual-e5-large-instruct remains at 0% init

[sollypowers]

Which version of Nextcloud are you using?

33.0.6

Which version of PHP context_chat are you using?

5.4.0

Which version of backend context_chat are you using?

5.4.0

Nextcloud deployment method?

AIO

Describe the Bug

Backend deploys and connects to nextcloud but install on nextcloud remains with downloading multilingual-e5-large-instruct I check on the aws site but it is not there looked on ollama there is a multilingual-e5-large-instruct for download which can be pulled. multilingual-e5-large-instruct is not the same developer on ollama

To Reproduce

Install backend and observe the 0% init as it tries to down load multilingual-e5-large-instruct

PHP logs (Warning these might contain sensitive information)

File "/opt/venv/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 1029, in run

result = context.run(func, *args)

         ^^^^^^^^^^^^^^^^^^^^^^^^

File "/opt/venv/lib/python3.11/site-packages/nc_py_api/ex_app/integration_fastapi.py", line 236, in fetch_models_task

raise ModelFetchError(f"Downloading of '{model}' failed.") from e

nc_py_api._exceptions.ModelFetchError: Downloading of 'https://huggingface.co/Ralriki/multilingual-e5-large-instruct-GGUF/resolve/8738f8d3d8f311808479ecd5756607e24c6ca811/multilingual-e5-large-instruct-q6_k.gguf' failed.

Ex-App logs (Warning these might contain sensitive information)

The cause is the GGUF model which it cannot down load

Server logs (if applicable)

No response

[kyteinsky]

hello,
the model is downloaded from huggingface. The url is the same as in your issue body and it points to https://huggingface.co/Ralriki/multilingual-e5-large-instruct-GGUF
this looks like a network error while downloading the model. Try completely removing the context_chat_backend app and re-installing it from the GUI or with CLI:

occ app_api:app:unregister --force --rm-data context_chat_backend
occ app_api:app:register context_chat_backend --wait-finish

[sollypowers]

Thank you for your reply As it is in AIO i used the docker commands docker exec -it --user www-data nextcloud-aio-nextcloud php occ app_api:app:unregister --force --rm-data context_chat_backend ExApp context_chat_backend successfully disabled. Hint: If the container was already removed manually, you can use the --force option to fully remove it from AppAPI. ExApp context_chat_backend successfully unregistered. docker exec -it --user www-data nextcloud-aio-nextcloud php occ app_api:app:register context_chat_backend --wait-finish the above is fine but The connection just hangs trying to get hugging face Model ( I bypassed it as a test and then it is fine ( just as a test will figuure out how to use an alternate model )

…

On Mon, Jul 6, 2026 at 6:12 AM Anupam Kumar ***@***.***> wrote: *kyteinsky* left a comment (nextcloud/context_chat_backend#325) <#325 (comment)> hello, the model is downloaded from huggingface. The url is the same as in your issue body and it points to https://huggingface.co/Ralriki/multilingual-e5-large-instruct-GGUF this looks like a network error while downloading the model. Try completely removing the context_chat_backend app and re-installing it from the GUI or with CLI: occ app_api:app:unregister --force --rm-data context_chat_backend occ app_api:app:register context_chat_backend --wait-finish — Reply to this email directly, view it on GitHub <#325?email_source=notifications&email_token=ATFJHVYWNXILKHAOMPD6PVL5DMRJPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIOBYHA4TSOJTGY2KM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-4888999364>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ATFJHV2FTFP2XA4U6RB3DYT5DMRJPAVCNFSNUABFKJSXA33TNF2G64TZHM3DSNZVGE4TKMZTHNEXG43VMU5TIOBRGQ3TENJRGM3KC5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/ATFJHV6YTAJ5M5JE6ZZIPHT5DMRJPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIOBYHA4TSOJTGY2KM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android <https://github.com/notifications/mobile/android/ATFJHVYGVRUJ4S3Y3QBIOST5DMRJPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIOBYHA4TSOJTGY2KM4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.***>