feat: add cases dataset to CRM seed data for issue tracking

Author: hotlong

examples/app-crm/src/data/index.ts

@@ -275,6 +275,118 @@ const tasks: DatasetInput = {
   ]
 };
 
+// ─── Cases ────────────────────────────────────────────────────────────
+const cases: DatasetInput = {
+  object: 'case',
+  mode: 'upsert',
+  externalId: 'subject',
+  records: [
+    {
+      subject: 'Login issues after platform upgrade',
+      description: 'Users unable to log in after the v4.2 upgrade.',
+      status: 'in_progress',
+      priority: 'high',
+      type: 'problem',
+      origin: 'email',
+      is_closed: false,
+      is_sla_violated: false,
+      is_escalated: false,
+      created_date: new Date(Date.now() - 86400000 * 2),
+    },
+    {
+      subject: 'Data export timing out for large datasets',
+      description: 'CSV export fails for datasets over 10k rows.',
+      status: 'escalated',
+      priority: 'critical',
+      type: 'bug',
+      origin: 'phone',
+      is_closed: false,
+      is_sla_violated: true,
+      is_escalated: true,
+      escalation_reason: 'Customer threatening churn',
+      created_date: new Date(Date.now() - 86400000 * 5),
+    },
+    {
+      subject: 'How to configure SSO with Okta?',
+      description: 'Customer needs guidance on SSO setup with Okta.',
+      status: 'resolved',
+      priority: 'medium',
+      type: 'question',
+      origin: 'web',
+      is_closed: false,
+      is_sla_violated: false,
+      is_escalated: false,
+      resolution_time_hours: 4.5,
+      created_date: new Date(Date.now() - 86400000 * 3),
+    },
+    {
+      subject: 'API rate limit exceeded on production',
+      description: 'Production environment hitting rate limits during peak hours.',
+      status: 'closed',
+      priority: 'high',
+      type: 'problem',
+      origin: 'chat',
+      is_closed: true,
+      is_sla_violated: false,
+      is_escalated: false,
+      resolution_time_hours: 2.0,
+      created_date: new Date(Date.now() - 86400000 * 7),
+      closed_date: new Date(Date.now() - 86400000 * 6),
+    },
+    {
+      subject: 'PDF reports not rendering charts correctly',
+      description: 'Charts appear blank when exporting dashboard to PDF.',
+      status: 'new',
+      priority: 'medium',
+      type: 'bug',
+      origin: 'email',
+      is_closed: false,
+      is_sla_violated: false,
+      is_escalated: false,
+      created_date: new Date(Date.now() - 86400000),
+    },
+    {
+      subject: 'Billing discrepancy on last invoice',
+      description: 'Customer billed for 15 seats but only uses 12.',
+      status: 'waiting_customer',
+      priority: 'low',
+      type: 'problem',
+      origin: 'email',
+      is_closed: false,
+      is_sla_violated: false,
+      is_escalated: false,
+      created_date: new Date(Date.now() - 86400000 * 4),
+    },
+    {
+      subject: 'Mobile app crashes on iOS 17',
+      description: 'App crashes on launch for users running iOS 17.2+.',
+      status: 'in_progress',
+      priority: 'critical',
+      type: 'bug',
+      origin: 'web',
+      is_closed: false,
+      is_sla_violated: true,
+      is_escalated: true,
+      escalation_reason: 'Affects 30% of mobile users',
+      created_date: new Date(Date.now() - 86400000 * 3),
+    },
+    {
+      subject: 'Request: bulk import via CSV',
+      description: 'Customer requesting ability to import records via CSV upload.',
+      status: 'closed',
+      priority: 'low',
+      type: 'feature_request',
+      origin: 'web',
+      is_closed: true,
+      is_sla_violated: false,
+      is_escalated: false,
+      resolution_time_hours: 8.0,
+      created_date: new Date(Date.now() - 86400000 * 10),
+      closed_date: new Date(Date.now() - 86400000 * 8),
+    },
+  ],
+};
+
 /** All CRM seed datasets */
 export const CrmSeedData: DatasetInput[] = [
   accounts,
@@ -283,4 +395,5 @@ export const CrmSeedData: DatasetInput[] = [
   opportunities,
   products,
   tasks,
+  cases,
 ];