|
| 1 | + |
| 2 | +# Troubleshooting Guide |
| 3 | + |
| 4 | +This section provides common deployment and runtime issues observed during Intel® AI for Enterprise Inference setup — along with step-by-step resolutions. |
| 5 | + |
| 6 | +**Issues:** |
| 7 | + 1. [Deployment Fails During Bastion Setup](#1-Deployment-Fails-During-Bastion-Setup) |
| 8 | + 2. [PVC Stuck in Pending State](#2-PVC-Stuck-in-Pending-State) |
| 9 | + 3. [StatefulSet Pods Not Scheduling on SNO](#3-StatefulSet-Pods-Not-Scheduling-on-SNO) |
| 10 | + 4. [Route Exists but API Is Not Reachable](#4-Route-Exists-but-API-Is-Not-Reachable) |
| 11 | + 5. [Keycloak Token Generation Fails](#5-Keycloak-Token-Generation-Fails) |
| 12 | + |
| 13 | +--- |
| 14 | + |
| 15 | +### 1. Deployment Fails During Bastion Setup |
| 16 | + |
| 17 | +Deployment stops early with errors such as: |
| 18 | + |
| 19 | +Failed to update apt cache |
| 20 | +Bastion node setup failed. Exiting. |
| 21 | + |
| 22 | +**Root Cause** |
| 23 | + |
| 24 | +EI bastion setup assumes: |
| 25 | +- A multi-node cluster |
| 26 | +- A mutable OS |
| 27 | +- Working `apt` repositories |
| 28 | + |
| 29 | +**These assumptions are invalid for SNO brownfield deployments.** |
| 30 | + |
| 31 | + - SNO does not require a bastion |
| 32 | + - RHCOS is immutable |
| 33 | + - Bastion playbooks are incompatible |
| 34 | + |
| 35 | +**Fix** |
| 36 | +```bash |
| 37 | +export EI_SKIP_BASTION_SETUP=true |
| 38 | +export SKIP_BASTION_SETUP=true |
| 39 | +./inference-stack-deploy.sh |
| 40 | +``` |
| 41 | + |
| 42 | +> **Note:** |
| 43 | +> - Bastion is not required for SNO |
| 44 | +> - Skipping bastion is expected and correct |
| 45 | +> - Do not attempt to fix apt just to satisfy bastion logic |
| 46 | +
|
| 47 | +--- |
| 48 | + |
| 49 | +### 2. PVC Stuck in Pending State |
| 50 | + |
| 51 | +Verify: |
| 52 | + |
| 53 | +PVC shows: |
| 54 | +> status : pending |
| 55 | +
|
| 56 | +And pod describe shows |
| 57 | +> waiting for first consumer 0/1 nodes didn’t find available PVs |
| 58 | +
|
| 59 | +**Verify Local Storage Operator** |
| 60 | +```bash |
| 61 | +oc get pods -n openshift-local-storage |
| 62 | +``` |
| 63 | + |
| 64 | +Expected: |
| 65 | +- local-storage-operator → Running |
| 66 | +- diskmaker-manager → Running |
| 67 | + |
| 68 | +**Verify StorageClass** |
| 69 | +```bash |
| 70 | +oc get storageclass |
| 71 | +``` |
| 72 | + |
| 73 | +Expected: |
| 74 | +```bash |
| 75 | + local-sc kubernetes.io/no-provisioner WaitForFirstConsumer |
| 76 | +``` |
| 77 | + |
| 78 | +**Verify Disk Availability** |
| 79 | +```bash |
| 80 | +lsblk |
| 81 | +``` |
| 82 | + |
| 83 | +Ensure: |
| 84 | +- Disk is unused |
| 85 | +- Disk is not mounted |
| 86 | +- Disk has sufficient capacity |
| 87 | + |
| 88 | + |
| 89 | +> **Note:** |
| 90 | +> - Local Storage Operator creates only ONE PV per disk |
| 91 | +> - A used disk cannot create additional PVs |
| 92 | +> - Additional PVs require additional disks or partitions |
| 93 | +
|
| 94 | +**FIX:** |
| 95 | + |
| 96 | +Add a disk by editing the existing LocalVolume. If a LocalVolume resource already exists (for example local-storage), you do not need to create a new one. |
| 97 | +You can edit the existing LocalVolume and add the new disk. |
| 98 | + |
| 99 | +**Edit the Existing LocalVolume** |
| 100 | +```bash |
| 101 | +kubectl edit localvolume local-storage -n openshift-local-storage |
| 102 | +``` |
| 103 | +**Add the New Disk Under devicePaths** |
| 104 | + |
| 105 | +Locate the storageClassDevices section and add the new disk path. |
| 106 | + |
| 107 | +Before (example): |
| 108 | +```bash |
| 109 | +spec: |
| 110 | + storageClassDevices: |
| 111 | + - storageClassName: local-sc |
| 112 | + volumeMode: Filesystem |
| 113 | + fsType: xfs |
| 114 | + devicePaths: |
| 115 | + - /dev/nvme4n1 |
| 116 | +``` |
| 117 | + |
| 118 | +After (add one more disk): |
| 119 | +```bash |
| 120 | +spec: |
| 121 | + storageClassDevices: |
| 122 | + - storageClassName: local-sc |
| 123 | + volumeMode: Filesystem |
| 124 | + fsType: xfs |
| 125 | + devicePaths: |
| 126 | + - /dev/nvme4n1 |
| 127 | + - /dev/nvme5n1 |
| 128 | +``` |
| 129 | + |
| 130 | +Save and exit the editor. |
| 131 | + |
| 132 | +**Verify PV Creation** |
| 133 | + |
| 134 | +Within a few seconds, the Local Storage Operator will create a new PV. |
| 135 | +```bash |
| 136 | +oc get pv |
| 137 | +``` |
| 138 | +Expected: |
| 139 | +- One new PV per newly added disk |
| 140 | + |
| 141 | +PVCs bind only after a new disk is detected |
| 142 | + |
| 143 | +```bash |
| 144 | +oc get pvc -A |
| 145 | +``` |
| 146 | +Expected: |
| 147 | +- STATUS: Bound |
| 148 | + |
| 149 | +--- |
| 150 | + |
| 151 | +### 3. StatefulSet Pods Not Scheduling on SNO |
| 152 | + |
| 153 | +StatefulSet pods (example: auth-apisix-etcd-0) remain Pending even though PV exists. |
| 154 | + |
| 155 | +**Root Cause** |
| 156 | + |
| 157 | +Local PVs are node-specific |
| 158 | + |
| 159 | +Scheduler needs explicit node placement on SNO |
| 160 | + |
| 161 | +**Fix** |
| 162 | + |
| 163 | +Patch the StatefulSet to pin it to the SNO node: |
| 164 | +```bash |
| 165 | +oc patch statefulset auth-apisix-etcd -n auth-apisix \ |
| 166 | + --type='merge' \ |
| 167 | + -p '{ |
| 168 | + "spec": { |
| 169 | + "template": { |
| 170 | + "spec": { |
| 171 | + "nodeSelector": { |
| 172 | + "kubernetes.io/hostname": "<SNO_HOSTNAME>" |
| 173 | + } |
| 174 | + } |
| 175 | + } |
| 176 | + } |
| 177 | + }' |
| 178 | +``` |
| 179 | + |
| 180 | +Restart the pod: |
| 181 | +```bash |
| 182 | +oc delete pod auth-apisix-etcd-0 -n auth-apisix |
| 183 | +``` |
| 184 | +--- |
| 185 | + |
| 186 | +### 4. Route Exists but API Is Not Reachable |
| 187 | +Checks: |
| 188 | + |
| 189 | +```bash |
| 190 | +oc get routes -A |
| 191 | +oc describe route <route-name> |
| 192 | +``` |
| 193 | +**Common Causes** |
| 194 | + |
| 195 | +- Missing /etc/hosts entry |
| 196 | +- Incorrect BASE_URL / cluster_url |
| 197 | +- TLS mode mismatch |
| 198 | +- DNS resolution failure |
| 199 | + |
| 200 | +**Fix** |
| 201 | + |
| 202 | +- Ensure hostname resolves correctly |
| 203 | +- Verify TLS mode matches EI configuration |
| 204 | +- Use curl -k only for debugging |
| 205 | + |
| 206 | +--- |
| 207 | + |
| 208 | +### 5. Keycloak Token Generation Fails |
| 209 | + |
| 210 | +Verify: |
| 211 | +- Client ID exists |
| 212 | +- Client secret is correct |
| 213 | +- Access type is **Confidential** |
| 214 | +- `KEYCLOAK_REALM` matches configuration |
| 215 | +- Token endpoint URL is correct |
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