Source: https://console.openapi.com/support (extracted 2026-06-10)
How can I sign up on Openapi? You can sign up via: (1) Google account, (2) GitHub account, (3) email address. With email you receive instructions within a few seconds to complete the registration.
I did not receive the email after registering, what should I do? The email is only sent when email was chosen as registration method. Check the Promotions/Updates tab (Gmail) and the spam folder; otherwise contact the Support Form.
Can I change my password? Yes, if you registered by email: in your personal area, section Preferences.
I have forgotten my password, what can I do?
- Email registration: click "I forgot my password" in the login area.
- Google account: follow Google's account-recovery procedure.
- GitHub account: use GitHub's "Forgot password?".
Is it possible to add an additional user to my Openapi account? No — one email per account. An additional email can be added for notifications only.
Can I delete my Openapi account? Yes, in Preferences → "Delete your account". WARNING: data is permanently deleted and tokens are invalidated; this cannot be undone.
What are the differences between individual and subscription requests? Requests are paid from the wallet ("purse", per request) or via subscription. Subscriptions have a monthly/yearly request limit but a lower cost per request; single requests are unlimited as long as you have credit.
Is it possible to access free requests? Yes, some APIs include daily and/or monthly free requests, shown in the API's Price section.
How does the Sandbox area work? The sandbox is for testing before production. Test requests are free, but you must set up "sandbox credit" first. Sandbox responses are illustrative and may be incomplete; some APIs provide test VAT numbers.
How do I create the token? Two ways: via the OAuth API (POST to the token endpoint) or via the "New Token" tool in the console's Authentication section.
Where can I view my tokens? In your private area under Authentication, where you can also create new tokens (+New Token).
Can I check my consumption? Yes — per single call, per subscription, and per API in the dedicated tab.
How can I check rate limits on endpoints? Any limits are indicated in the descriptions of the individual APIs.
From which sources does the data provided by Openapi come? Only official and certified sources — see company-profile.md for the full list (Revenue Agency, Chamber of Commerce, CRIF, INPS, Poste Italiane, Ministry of Transport, CNR, IndicePA, Protest Register, certification authorities, CAF, company websites/socials, proprietary processing).
Why is the identity document submission procedure necessary to activate certain APIs? Some services fall under the Italian TULPS regulation (Article 6 license), which requires identification of the requesting individual or company.
Which document should I upload for identity verification? A driver's license, passport, or identity card of the legal representative, of a person with signing powers, or of a delegate (e.g., IT manager or administrative office).
Can I contact you for assistance? Yes, via the Support Form.
I would like to top up my credit, how do I do this? Personal area → Transactions → "Recharge your wallet". You can also enable Auto Recharge (automatic top-up below a threshold; credit card only).
What are the payment methods? PayPal, credit card, bank transfer. Credit card requires recurring payment for monthly/annual subscriptions (deactivatable anytime). Auto-recharge is available for credit card only.
How does Auto-Recharge work? Set a minimum threshold and a top-up amount at purchase time; the top-up triggers only when credit falls below the threshold. Deactivatable anytime; credit card only.
I would like to activate a subscription, how can I do? Select the desired plan in the dedicated section at the API level.
How do monthly and annual subscriptions work? Monthly: 30 days, unused requests do not roll over. Annual: 365 days; requests (net of API-specific instalment limits) can be used at any pace over the year.
Annual vs monthly-paid-12-months-in-advance? Annual has no monthly consumption limits (net of API instalment limits). Monthly prepaid for 12 months keeps the monthly call limits but costs less than the regular monthly plan.
Can I check the status of my subscription(s)? Yes, in My Subscriptions (status and usage report), and per API in its dedicated section.
Can 'Subscription payment' and 'Payment per request' co-exist? Yes — payment method is per API. Tip: keep some wallet credit so that when subscription requests run out the API keeps working with single requests.
I have run out of requests in my subscription. What can I do? Renew immediately, switch to another plan, or fall back to single requests paid from the wallet (top up if needed).