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| 1 | +# Openapi Console FAQ |
| 2 | + |
| 3 | +> Source: https://console.openapi.com/support (extracted 2026-06-10) |
| 4 | +
|
| 5 | +## Account |
| 6 | + |
| 7 | +**How can I sign up on Openapi?** |
| 8 | +You can sign up via: (1) Google account, (2) GitHub account, (3) email address. With email you receive instructions within a few seconds to complete the registration. |
| 9 | + |
| 10 | +**I did not receive the email after registering, what should I do?** |
| 11 | +The email is only sent when email was chosen as registration method. Check the Promotions/Updates tab (Gmail) and the spam folder; otherwise contact the [Support Form](https://openapi.it/en/support). |
| 12 | + |
| 13 | +**Can I change my password?** |
| 14 | +Yes, if you registered by email: in your personal area, section Preferences. |
| 15 | + |
| 16 | +**I have forgotten my password, what can I do?** |
| 17 | +- Email registration: click "I forgot my password" in the login area. |
| 18 | +- Google account: follow Google's account-recovery procedure. |
| 19 | +- GitHub account: use GitHub's "Forgot password?". |
| 20 | + |
| 21 | +**Is it possible to add an additional user to my Openapi account?** |
| 22 | +No — one email per account. An additional email can be added for notifications only. |
| 23 | + |
| 24 | +**Can I delete my Openapi account?** |
| 25 | +Yes, in Preferences → "Delete your account". WARNING: data is permanently deleted and tokens are invalidated; this cannot be undone. |
| 26 | + |
| 27 | +## API usage |
| 28 | + |
| 29 | +**What are the differences between individual and subscription requests?** |
| 30 | +Requests are paid from the wallet ("purse", per request) or via subscription. Subscriptions have a monthly/yearly request limit but a lower cost per request; single requests are unlimited as long as you have credit. |
| 31 | + |
| 32 | +**Is it possible to access free requests?** |
| 33 | +Yes, some APIs include daily and/or monthly free requests, shown in the API's Price section. |
| 34 | + |
| 35 | +**How does the Sandbox area work?** |
| 36 | +The sandbox is for testing before production. Test requests are free, but you must set up "sandbox credit" first. Sandbox responses are illustrative and may be incomplete; some APIs provide test VAT numbers. |
| 37 | + |
| 38 | +**How do I create the token?** |
| 39 | +Two ways: via the OAuth API (POST to the token endpoint) or via the "New Token" tool in the console's Authentication section. |
| 40 | + |
| 41 | +**Where can I view my tokens?** |
| 42 | +In your private area under Authentication, where you can also create new tokens (+New Token). |
| 43 | + |
| 44 | +**Can I check my consumption?** |
| 45 | +Yes — per single call, per subscription, and per API in the dedicated tab. |
| 46 | + |
| 47 | +**How can I check rate limits on endpoints?** |
| 48 | +Any limits are indicated in the descriptions of the individual APIs. |
| 49 | + |
| 50 | +**From which sources does the data provided by Openapi come?** |
| 51 | +Only official and certified sources — see [company-profile.md](company-profile.md#data-sources) for the full list (Revenue Agency, Chamber of Commerce, CRIF, INPS, Poste Italiane, Ministry of Transport, CNR, IndicePA, Protest Register, certification authorities, CAF, company websites/socials, proprietary processing). |
| 52 | + |
| 53 | +**Why is the identity document submission procedure necessary to activate certain APIs?** |
| 54 | +Some services fall under the Italian TULPS regulation (Article 6 license), which requires identification of the requesting individual or company. |
| 55 | + |
| 56 | +**Which document should I upload for identity verification?** |
| 57 | +A driver's license, passport, or identity card of the legal representative, of a person with signing powers, or of a delegate (e.g., IT manager or administrative office). |
| 58 | + |
| 59 | +**Can I contact you for assistance?** |
| 60 | +Yes, via the [Support Form](https://openapi.it/en/support). |
| 61 | + |
| 62 | +## Payments and subscriptions |
| 63 | + |
| 64 | +**I would like to top up my credit, how do I do this?** |
| 65 | +Personal area → Transactions → "Recharge your wallet". You can also enable Auto Recharge (automatic top-up below a threshold; credit card only). |
| 66 | + |
| 67 | +**What are the payment methods?** |
| 68 | +PayPal, credit card, bank transfer. Credit card requires recurring payment for monthly/annual subscriptions (deactivatable anytime). Auto-recharge is available for credit card only. |
| 69 | + |
| 70 | +**How does Auto-Recharge work?** |
| 71 | +Set a minimum threshold and a top-up amount at purchase time; the top-up triggers only when credit falls below the threshold. Deactivatable anytime; credit card only. |
| 72 | + |
| 73 | +**I would like to activate a subscription, how can I do?** |
| 74 | +Select the desired plan in the dedicated section at the API level. |
| 75 | + |
| 76 | +**How do monthly and annual subscriptions work?** |
| 77 | +Monthly: 30 days, unused requests do not roll over. Annual: 365 days; requests (net of API-specific instalment limits) can be used at any pace over the year. |
| 78 | + |
| 79 | +**Annual vs monthly-paid-12-months-in-advance?** |
| 80 | +Annual has no monthly consumption limits (net of API instalment limits). Monthly prepaid for 12 months keeps the monthly call limits but costs less than the regular monthly plan. |
| 81 | + |
| 82 | +**Can I check the status of my subscription(s)?** |
| 83 | +Yes, in My Subscriptions (status and usage report), and per API in its dedicated section. |
| 84 | + |
| 85 | +**Can 'Subscription payment' and 'Payment per request' co-exist?** |
| 86 | +Yes — payment method is per API. Tip: keep some wallet credit so that when subscription requests run out the API keeps working with single requests. |
| 87 | + |
| 88 | +**I have run out of requests in my subscription. What can I do?** |
| 89 | +Renew immediately, switch to another plan, or fall back to single requests paid from the wallet (top up if needed). |
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