CNV_87848

Author: sbeskin-redhat

modules/virt-support-create-jira-issue.adoc

@@ -7,29 +7,29 @@
 = Creating a Jira issue
 
 [role="_abstract"]
-To report an issue with your environment to Red{nbsp}Hat Support, create a Jira issue in the {VirtProductName} (CNV) Jira project.
+To report a bug, use the Red Hat Issue Router (RHIR), which is available in the Customer Portal Labs.
 
 .Procedure
 
-. Log in to Red Hat Atlassian Jira.
+. Access the RHIR.
 
-. Access the *Create Issue* page.
+. In the list of all {VirtProductName} components, find the component for which you want to report an issue.
 
-. Select {VirtProductName} (CNV) as the *Project*.
+. Click the *Report a bug* link of the component.
 
-. Select *Bug* as the *Issue Type*.
+. On the *Create issue* page, fill out the form:
 
-. Click *Next*.
+.. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.
 
-. Complete the *Summary* and *Description* fields. In the *Description* field, include a detailed description of the issue.
+.. Submit any collected troubleshooting information:
 
-. Submit any collected troubleshooting information. 
+... Add any textual troubleshooting information, such as command outputs, in the *Description* field.
+... Add troubleshooting files using the *Attachment* field.
+
+. Click *Create* at the bottom of the page.
+
+. Review the details of the bug you created.
 
-.. Add any textual troubleshooting information, such as command outputs, in the *Description* field.
-.. Add troubleshooting files using the *Attachment* field.
 
-. Select the appropriate component from *Components*.
 
-. Click *Create*.
 
-. Review the details of the bug you created.

virt/support/virt-support-overview.adoc

@@ -28,5 +28,7 @@ include::modules/virt-support-web-console-monitoring.adoc[leveloffset=+1]
 ifndef::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]
 * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-your-environment_virt-collecting-virt-data[Collecting data about your environment]
 * xref:../../virt/support/virt-collecting-virt-data.adoc#virt-using-virt-must-gather_virt-collecting-virt-data[Using the `must-gather` tool for {VirtProductName}]
-* xref:../../virt/support/virt-collecting-virt-data.adoc#virt-collecting-data-about-vms_virt-collecting-virt-data[Collecting data about virtual machines]
+* link:https://access.redhat.com/labs/rhir/?product=cnv[Red{nbsp}Hat Issue Router]
+* link:https://redhat.atlassian.net/jira[Red{nbsp}Hat Jira account]
+* link:https://redhat.atlassian.net/secure/CreateIssueDetails%21init.jspa?priority=10200&summary=%5BDoc%5D&pid=10270&issuetype=10016&components=12333768[Create issue]
 endif::openshift-rosa,openshift-dedicated,openshift-rosa-hcp[]