AO3-6444 Don't store support ticket info in database, and reduce amount of abuse report info stored#5915
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marcus8448 wants to merge 3 commits into
Open
AO3-6444 Don't store support ticket info in database, and reduce amount of abuse report info stored#5915marcus8448 wants to merge 3 commits into
marcus8448 wants to merge 3 commits into
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Send reports immediately, and return an error if it couldn't be submitted to Zoho
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Bilka2
reviewed
Jun 29, 2026
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| # run daily with resque scheduler | ||
| def self.delete_old_report_records |
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We should not do this because it prevents the limit from working correctly if the period is extended.
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Issue
https://otwarchive.atlassian.net/browse/AO3-6444
Purpose
Drops the feedbacks table, and removes all columns in the abuse reports table that are not used for rate limiting. If tickets cannot be immediately sent to Zoho, the form submission fails with a "try again later" error message.
Also adds a task (scheduled daily) to delete abuse report information that is outside of the rate limiting period.
Credit
marcus8448 (he/him)