Update billing.md

Author: metmarkosaric

docs/billing.md

@@ -4,64 +4,56 @@ title: Billing FAQ
 
 import useBaseUrl from '@docusaurus/useBaseUrl';
 
-Answers to frequently asked questions about billing, invoicing and payments:
-
 ## Is the billing based per account or per website?
 
-The billing is based on the usage between all the sites you have added to your account. You can see your usage numbers at any time in your account settings.
+Billing is based on total usage across all the sites in your account. Check your usage numbers at any time in the "**Subscription**" section of your account settings. For details on how usage is calculated, see [Choose the right subscription](/docs/subscription-plans).
 
 ## How do I get an invoice?
 
-Our payment processor Paddle sends an invoice to you through email automatically upon each payment. You can click on a link within this email to download your invoice. You can also download invoices in your Plausible account settings. [See here](download-invoices.md).
-
-Please note that this email is the one that you used while subscribing to a Plausible plan and it can be different from the [Billing role](https://plausible.io/docs/users-roles#managing-team-member-roles) in Plausible. 
+Paddle (our payment processor) emails you an invoice automatically after each payment. You can also download invoices in your account settings. See [Download your invoices](/docs/download-invoices).
 
-Would you like to change your Paddle email address to get your invoices sent to a different email? [Do contact us](https://plausible.io/contact) and tell us your current Paddle email and the new email address where you'd like to get invoices in the future.
+The invoice email goes to your Paddle email address, which may differ from your Plausible login email. To change it, [contact us](https://plausible.io/contact) with your current and desired invoice email.
 
-## Do you support any alternative payment methods?
+## What payment methods do you accept?
 
-Credit/debit card, PayPal, Apple Pay and Google Pay are the supported payment methods. We can't accept payments by wire transfer, invoicing or cryptocurrency unfortunately. All our payment processing is done by Paddle. We're a small team with limited resources so can't deal with billing ourselves.
+Credit/debit card, PayPal, Apple Pay and Google Pay. All payment processing is handled by Paddle. We're not able to accept wire transfers, manual invoicing or cryptocurrency.
 
-Please make sure that there's a valid credit/debit card added to your PayPal account. It is not possible to pay for subscriptions via PayPal balance as all recurring payments must be associated with a card.
+If paying via PayPal, make sure a valid card is linked to your PayPal account. Paddle requires this for recurring subscriptions.
 
 <img alt="Apple Pay & Google Pay payment methods" src={useBaseUrl('img/plausible-apple-pay.png')} />
 
-## How do I change my billing address?
-
-You can change the billing address yourself by opening your invoice and clicking the "**Edit business address**".
+## How do I add my VAT number?
 
-Unfortunately, changing a country associated with a subscription isn't possible due to legal and tax reasons. Suppose you wish to link the service to a company registered in a different country. You can wait until the current subscription expires, then cancel the subscription and resubscribe again from the same account with the address in the new country. You won't lose any of the data in this process.
+During checkout, you can add your company address and VAT ID. Paddle handles all sales taxes. If you're eligible, no VAT will be charged.
 
-## How do I get a VAT refund?
-
-On the "**Payment**" screen in the upgrade process, you have the option to add your company address and VAT ID. Our payment processor Paddle handles all the VAT and other sales taxes, so if you're eligible no VAT will be charged on your subscription.
+If you didn't add it during checkout, open any Paddle invoice and click "**Add address & VAT Number**". [More on Paddle's VAT handling →](https://paddle.com/support/which-countries-does-paddle-charge-vat-for/)
 
 <img alt="Add VAT number at checkout" src={useBaseUrl('img/add-vat-number-during-checkout.png')} />
 
-If you haven't added your company details during the subscription process, you can open the invoice that Paddle sent you and click on the "**Add address & VAT Number**" link to do so.
-
-<img alt="Edit invoice to add business details" src={useBaseUrl('img/edit-invoice-to-add-business-details.png')} />
+## How do I change my billing address?
 
-More information about Paddle and the sales taxes or VAT can be found [here](https://paddle.com/support/which-countries-does-paddle-charge-vat-for/).
+Open any invoice and click "**Edit business address**".
 
-## What happens if I go over my monthly page views limit?
+Changing the **country** on an existing subscription isn't possible due to tax regulations. To switch countries, wait for your current billing period to end, cancel, then resubscribe from the same account with the new country. No data is lost.
 
-You will never be charged extra for an occasional traffic spike. We will never stop counting your stats because of an occasional traffic spike. There are no surprise fees and your card will never be charged unexpectedly.
+## What happens if I exceed my pageview limit?
 
-Suppose new higher traffic levels become your new standard and your page views exceed your subscription plan for two consecutive months. In that case, we will contact you and ask you to upgrade your subscription plan to accommodate your new traffic levels using our self-serve platform.
+No surprise fees. An occasional traffic spike won't trigger extra charges or stop your stats from being counted.
 
-To maintain access to your stats, you will need to upgrade your account to accommodate your new traffic levels. If you do not upgrade your account within a week, our automated system will lock the stats making them inaccessible. Your stats will be automatically unlocked once you upgrade to the appropriate tier or if your usage falls back within your subscription limits.
+If usage exceeds your tier for two consecutive months, we'll email you to upgrade. Changes are pro-rated. If you don't upgrade within a week, stats are temporarily locked until you move to the right tier or usage drops back within limits. See [Choose the right subscription](/docs/subscription-plans#traffic-spikes-and-overages) for the full details.
 
-## How does the billing work if I upgrade my subscription to a higher tier?
+## How does pro-rating work when I upgrade?
 
-Our payment processor Paddle will calculate a pro-rated amount which reflects the amount you have paid on your previous subscription and the amount of time until that subscription was supposed to expire.
+Paddle calculates a pro-rated charge based on what you've already paid and the time remaining on your current billing cycle. You only pay the difference.
 
-## How does the billing work if I downgrade my subscription to a lower tier?
+## How does it work when I downgrade?
 
-Your subscription tier is based on your usage in the last billing cycle. If your usage decreases and you downgrade your subscription to a lower tier, you'll see a negative value for immediate payment amount. This negative value indicates a credit balance which will be automatically applied to reduce your future payments until it runs out.
+If you downgrade to a lower tier, you'll see a negative immediate payment amount. This is a credit balance that automatically reduces your future payments until it's used up.
 
-## How do I update my billing information?
+## How do I update my payment method?
 
-You can edit your payment details by logging into your Plausible account and in the top right menu, click on your account name and choose "**Account Settings**" to enter your account's settings. In the "**Subscription**" section, you will see the "**Update billing info**" link under "**Next bill amount**".
+In your account settings, go to the "**Subscription**" section. Under "**Next bill amount**", click "**Update billing info**".
 
 <img alt="Update Plausible billing information" src={useBaseUrl('img/account-settings-update-billing-info.png')} />
+
+Have a billing question not covered here? [Contact us](https://plausible.io/contact).