This sample demonstrates how to extend Microsoft 365 Copilot with a declarative agent to help with product support scenarios. The agent is designed to assist customer support employees by answering questions related to a range of products.
It uses content from the product's documentation stored in Microsoft 365 to provide accurate and relevant answers.
| Version | Date | Comments |
|---|---|---|
| 1.1 | June 10, 2025 | Maintenance release |
| 1.0 | April 16, 2025 | Initial release |
- Node.js
- A Microsoft 365 tenant prepared for development
- Microsoft 365 Agents Toolkit Visual Studio Code extension
- Microsoft 365 Copilot license
- Go to OneDrive
- Go to My files
- Create a new folder called Products
- Upload documents from the docs folder in this repository to the Products folder
- Navigate to the Products folder
- Expand the Details tab on the right
- Expand the More details tab
- Copy the Path to the Products folder using the Copy button
- Open the project in Visual Studio Code
- Open env/.env.dev
- Set the value of the DOCUMENTS_URL variable to the path you copied from OneDrive.
- On the primary sidebar, select the Microsoft 365 Agents Toolkit icon
- In the LIFECYCLE section, select Provision
- If prompted, sign in with your Microsoft 365 account
- Wait for the provisioning to complete
- Press F5 to launch a browser that navigates that opens the declarative agent in Microsoft 365 Copilot. If prompted, sign in with your Microsoft 365 account.
Try the following prompts:
- What can you do?
- Tell me about Eagle Air?
- Recommend a product for a farmer.
- What is the difference between Eagle Air and Contoso Quad? Show your answer in a table.
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THIS CODE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT.