How do I request a new feature or report a bug?
The process depends on the impact level of your request. Full details of response and resolution times can be found in the Partner Business Services Catalogue (BSC)
Critical (P1) or High (P2) issues
Log a ticket via the Reapit Service Desk Portal: https://reapitsupport.refined.site/
- Select the correct impact level and product type as ‘Reapit API’ so your request is routed to the right team.
- Please note: Reapit will downgrade issues that are incorrectly logged as P1 or P2. Penalties will apply in line with Schedule 4 of the Developer Portal Terms & Conditions.
- New users will need to create an account. Setup guidance is here: https://reapit.atlassian.net/wiki/spaces/RW/pages/1432912084/Using+the+Reapit+Service+Desk+Portal
Medium (P3) or Low (P4) issues, and all feature requests
Email partners@reapit.com. The Partnerships team will validate your request and, if appropriate, log a ticket on your behalf and provide a ticket reference number.