RHIDP-10933: updated based on dev comment

Author: rh-tokeefe

modules/shared/proc-link-servicenow-tickets-to-catalog-entities.adoc

@@ -24,8 +24,10 @@ metadata:
   annotations:
     servicenow.com/service-id: <your-service-id>
 ----
-+
-metadata.annotations.servicenow.com/service-id:: Specifies the service identifier from your ServiceNow instance.   
+
+`metadata.annotations.servicenow.com/service-id`:: Defines the custom annotation prefix that matches your `metadata.annotations` keys, which determines whether the portal workspace displays a *ServiceNow* tab for that catalog entity.
+
+`servicenow.com/service-id`:: Specifies the unique identifier of the target item in your ServiceNow instance that links this catalog entity to its corresponding ServiceNow record.
 
 . Optional: If your organization uses different categories to filter tickets, you can also add the category annotation:
 +
@@ -35,7 +37,7 @@ metadata:
   annotations:
     servicenow.com/category: "software"
 ----
-+
+
 metadata.annotations.servicenow.com/category:: Specifies the ServiceNow category used to filter the displayed incidents.
 
 . Save the changes to `catalog-info.yaml` and commit them to your repository.