RHIDP-10933: [Doc] ServiceNow plugin: Allow integration without changing ServiceNow infrastructure#2020
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rh-tokeefe wants to merge 16 commits into
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RHIDP-10933: [Doc] ServiceNow plugin: Allow integration without changing ServiceNow infrastructure#2020rh-tokeefe wants to merge 16 commits into
rh-tokeefe wants to merge 16 commits into
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PR Build ResultsBuild passed -- 34/34 titles | 72s Content Quality AssessmentCQA Report
SummaryChecks: 19 total, 19 pass, 0 fail 19 checks: 19 pass, 0 fail Run Updated 2026-05-20 16:07:17 UTC |
rh-tokeefe
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Technical review needed 🔩
rh-tokeefe
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| servicenow.com/service-id: <your-service-id> | ||
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| metadata.annotations.servicenow.com/service-id:: Specifies the service identifier from your ServiceNow instance. |
Contributor
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It would be nice to clarify this information better:
Annotation Format: metadata.annotations.servicenow.com/your-servicenow-table-field-name, where:
metadata.annotations.servicenow.com/- annotation prefix used to determine that a ServiceNow tab should be displayed for catalog entities with this annotationyour-servicenow-table-field-name- name of the ServiceNow table column (service, company, category, etc.)
And user can specify few annotations to filter servicenow tickets.
…ing ServiceNow infrastructure
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| `metadata.annotations.servicenow.com/service-id`:: Defines the custom annotation prefix that matches your `metadata.annotations` keys, which determines whether the portal workspace displays a *ServiceNow* tab for that catalog entity. | ||
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| `servicenow.com/service-id`:: Specifies the unique identifier of the target item in your ServiceNow instance that links this catalog entity to its corresponding ServiceNow record. |
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Suggested change
| `metadata.annotations.servicenow.com/service-id`:: Defines the custom annotation prefix that matches your `metadata.annotations` keys, which determines whether the portal workspace displays a *ServiceNow* tab for that catalog entity. | |
| `servicenow.com/service-id`:: Specifies the unique identifier of the target item in your ServiceNow instance that links this catalog entity to its corresponding ServiceNow record. | |
| `servicenow.com/<field-name>`:: | |
| Annotation pattern for linking to ServiceNow records. Replace `<field-name>` with any ServiceNow table column name (such as `service-id`, `category`, `company`). | |
| The `servicenow.com/` prefix enables the ServiceNow tab. You can add multiple annotations to filter by different fields. |
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Or something like that.
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AndrienkoAleksandr
approved these changes
May 21, 2026
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IMPORTANT: Do Not Merge - To be merged by Docs Team Only
Merge to main and CP to release-1.10
Version(s):
1.10
Issue:
https://redhat.atlassian.net/browse/RHIDP-10993
Preview:
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