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ServiceNow

Robusta can report issues and events in your Kubernetes cluster by creating issues in ServiceNow.

/images/servicenow_image.png

Configuring the ServiceNow Sink

Add this to your generated_values.yaml

sinksConfig:
- service_now_sink:
    name: robusta_integration
    instance: serviceNow_id
    username: admin
    password: SecurePassword@123
    caller_id: robusta_bot
  • instance: Your ServiceNow instance identifier.
  • caller_id (optional): Used to specify a user for the "Caller" field in ServiceNow incidents. If not set, this field defaults to "(empty)". It's advisable to create a dedicated user, like "robusta_bot", to easily track incidents from Robusta.

Then perform a :ref:`Helm Upgrade <Simple Upgrade>`.

Note

To secure your username and password using Kubernetes Secrets, see :ref:`Managing Secrets`.